If you send me an email, I'll file your complaint thru the HP internal customer complaint process. I'm sorry that you've had a bad experience.
Please send to al33-time@usa.net
Thanks,
Harry
I'm from Singapore.I'm writing to share about my great Hewlett-Packard experience.
I sent an iPAQ PDA for repair on 23 March 2005. The machine kept hanging from the day I used it, and the LCD broke down as well soon after.
On 29 March 2005, the iPAQ was returned to me after being repaired. And what did I find? The front cover was chipped in two places. When these things happened, one would expect Hewlett-Packard to come clean and rectify or replace if necessary. Obviously doing the right thing is not Hewlett-Packard's policy.
The iPAQ was resent back to the service centre. When I called the service centre about the issue, I spoke to a wall. Mr. Omar even needed me to tell him which day of the week it was as I spoke. He said he would call later in the day to inform me when the iPAQ would be returned. He never did call.
I called the Hewlett-Packard Singapore Head Office to lodge a complaint. I was told by one Margaret that the correct person to handle my complaint was out for lunch and would call me back. That person never did call either. The next morning I called again to ask why nobody bothered to call back to address my complaint. I was put on hold, with the music ringing in my ears, for a long time. I decided to end the call. They have
my number, let them call me, I thought. Did they? Never.
The insult and abuse that was shown by Hewlett-Packard will never be forgotten.
My iPAQ continues to hang for no reason.

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