Although I sympathize with your situation, the PDA forum is not the right place to discuss problems with HP and your new desktop computer, so I am locking this thread.
I made the awful mistake of ordering a Hewlett-Packard computer. April 26, 2009 I ordered it. My nightmare began.
We ordered it over the phone. The person on the phone did not make us aware of the upgrades we could have gotten like a 2.8 GHZ processor instead of the 2.6 we got. We were told we hd "21 days to try it out and return it if it does not perform as well as we needed." so remembering that we thought, let's see how we like it. The 2.8 2duo core processor may not be that big a difference from a 2.6 duo core.
It was a package deal. We got a monitor and printer as well. The monitor and printer arrived April 29. Tick tick there goes my 21 days to "try it out". I have no computer to plug them into to "try them out". That was the first lie HP gave me.
Over a week later the computer arrives May 5. Before we can even hook it up we discover on the packing slip they put in the wrong video card. Two hours on the phone and we agree to just credit our account. Either that or return the whole thing. and still lose time on my "21 days to try it out" on my monitor and printer. I figured I would just buy the card and install it myself.
By May 6 we have it hooked up and start to get it set up and install software and discover I am missing the integrated 7.1 channel sound with front audio ports and the 2 USB audio. After another hour and a half on the phone with customer service and technical support I am told they have to "bump it up to a case manager" and let them decide. They would call back in 24 to 72 hours. Not trusting them my husband called them the next day. He was right, they had no intention of calling us back. They said they would call us back again.
In the meantime I am on the phone 2 hours with customer service and they told me if I wanted 21 days with my monitor and printer and to fix my computer I had to ship everything back because no one knew how to type in a diferent deadline for my two items once my "correct" computer arrived. I had to agree to return it.
Four hours later in the evening technical support calls me and sys they will send a tech to my house next week with the corect missing parts. I said fine. He said he would give me the full 21 days for all 3 items once it is fixed.
Last monday May 11 Fed Ex comes looking for the 3 items to take back.
Today May 12 Fed Ex shows up with a delivery from HP. It is one of the missing parts sort of. it is the wrong part. It has 2 USB ports but only 2 round ports and no face plate.
We then find out they put in the wrong sound card as well. It is a Realtek high definition audio, that is why there are no front audio ports.
In the meantime I have a tech that was suposedd to come out this Thursday with the right equipment and install it but maybe isn't now. Even if he does he can't install anything since he doesnot have the face plate, the right sound card or the correct USB audio and 7.1 channel front audio ports.
Now my time to get a refund is just about over.
I don't know if I should wait for this tech so he can see what a mess it is, assuming he knows what he is doing, since no one else at HP does. Or should I call them now and just get a refund before they decide I cant get one anymore and my "21 days to try it out" is over.
I went with HP because of the nightmare I went through with Dell 8 years ago. HP makes Dell's nightmare look like a picnic.
I wish I had gone clone! I work out of my home and have been losing work time becaue of HP. They should show up at my door with a new computer, better processor and video card, as I first ordered, no extra charge with a bow on the computer and a smile on the tech's face, and my 21 days!!!
HP owes me for lost work time.
GO CLONE NO DELL OR HP EVER!!!!!
PUT THEM OUT OF BUSINESS!!!!!!!