Web Hosting, Design, & Coding forum

General discussion

My experience with Aplus.net over the weekend.

by robert.allen / March 11, 2007 5:44 AM PDT

I decided to go with Aplus.net to host one of my domains. As I was filling out the forms, my CC information, I had an instant sudden change of mind as to the name of the domain I wanted them to host. I clicked their sign-up form's back button to change the domain name, and sure enough I receive e-mails from them along with a payment invoice. I look at my online CC statement this morning (PayPal credit card), and it shows a charge of $15.95USD. So I chat live with a CSR rep. online today...

gregt: Welcome to Aplus.Net! I would be happy to answer any questions that you have. We can chat online or you can call me at 1-877-275-8763 ext 1648.
Visitor67969: Hello there. I wanted to see what I can do to get a refund?
gregt: why do you want to get a refund
gregt: you just started
Visitor67969: I did, but the problem is I hit the form's back button to change my domain name, and it signed me up anyways, and charged me regardless.
gregt: you was not charged anyway
gregt: also we can cancel only the domain name
Visitor67969: My online credit statement shows a billing of WWW.APLUS.NET 888-301-2516 CA Mar. 10, 2007 for $15.95USD
gregt: it shows a billing but not a charge
Visitor67969: Okay, I will contact in a few days if they take off the billing of this and re-signup as soon as I get my refund.
gregt: what do you man by refund
gregt: there is no charge
Visitor67969: Well my credit statement shows it billed me.
Visitor67969: $15.95USD
gregt: let;s do a bet
gregt: if we did not bill you
gregt: you will sign up for the whole year with us
gregt: If you say we billed you I will pay the web hosting for you for one year
gregt: Do you agree
Visitor67969: Think I'll pass on gambling. I can just wait a few days, if Aplus doesn't refund my money I will contact my credit card company and make sure they do.
(DISCONNECT)

Discussion is locked
You are posting a reply to: My experience with Aplus.net over the weekend.
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: My experience with Aplus.net over the weekend.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Did I make a mistake..?
by robert.allen / March 11, 2007 5:46 AM PDT

I don't know if my mistake was saying it was a "billing" or "Charge". To me they are the same thing. Irregardless, my PayPal account total is $15.95 lower.

Collapse -
Wow...
by Sovereign Forum moderator / March 12, 2007 1:39 PM PDT

The thing that got me the most was "want to make a bet?" -- that is just completely unprofessional... Wow...

Let us know how it goes.

~Sovereign

Collapse -
To your question...
by Sovereign Forum moderator / March 12, 2007 1:40 PM PDT
In reply to: Wow...

If the money is gone, then they billed you... that's what I think.

~Sovereign

Collapse -
Well...
by robert.allen / March 13, 2007 1:46 AM PDT
In reply to: Wow...

I decided to go to 1&1 today, and my oh my...what a MISTAKE!..that I didn't choose 1&1 first! I think I found a webhoster for life.

Still no refund yet. I'm calling my CC company.

And I agree with you. I was apalled by the "Lets do a bet"...I felt like a 12 year old kid was running this Aplus.net company.

Collapse -
aplus = dminus
by santoslhelper / March 13, 2007 4:40 AM PDT
In reply to: Well...

I'm glad to hear that you found a reliable host. Thanks for sharing your Aplus.net experience.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?