Computer Help forum


My Desktop Shut Down By Itself and Won't Turn Back On

by VApink / February 23, 2015 4:04 AM PST

My TouchSmart shut down friday night as I was browsing the web. It was plugged into a brand new surge protector, and it would not work when I tried to turn it on again. After Googling online about the issue, I tried the 30 second pressing the power button method. I also tried to move the computer to different rooms and turn it on. Nothing. When I turn it on it doesnt light up. And the back nor the adapter lights up when I plug it in. I dont know what to do. I called HP and my warranty expired 17 days ago. 17!!!! They didnt do much and basically told me it was because I didnt use it when I first got it. I turned it on the day it came and then put it back in the box until last October when I bought a desk for it and started using it. Thats why I dont know why its not working. Because It hasnt been used that much. Its basically as good as new.

Any suggestions?

Computer Name: HP TouchSmart 23 AiO PC

Model No. 23-d040t

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All Answers

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Has it ever been in HP's repair shop?
by R. Proffitt Forum moderator / February 23, 2015 4:13 AM PST

Why I ask is that in my state the warranty is extended by the number of days the machine was out of your hands.
Also check if the purchase was by credit card as some CC's extend warranties.

As to what else to try, another power cord. Sadly it sounds like a hardware failure. That is something needs replacing.

Thanks for the full model number. It leads me to want to check the power brick. seems to be it. A good tech can use a Volt meter to see if that's it.

Figure 50 to 100 for the brick.

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by VApink / February 23, 2015 4:18 AM PST

It has never been repaired

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OK. Check your credit card or did you shop at ...
by R. Proffitt Forum moderator / February 23, 2015 4:41 AM PST
In reply to: No
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Re: won't turn on
by Kees_B Forum moderator / February 23, 2015 4:13 AM PST

Out of warranty means no free repair. But it doesn't meant that repair is more expensive than a new PC. Find a repair shop and ask them to give an estimate.


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by R. Proffitt Forum moderator / February 25, 2015 12:06 AM PST

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