Make, model, OS and how old.
Please help. I have no experience in computers or laptops. My laptop keeps freezing up when I am trying to watch a video, or show. Its my only source to watch shows I can not get through my antenna. If someone could help me with step by step I would greatly appreciate any help I can get. I do not want to do anything to damage the laptop..it helps me keep my sanity. Thank you in advance.