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Question

My dad claims he had Kaspersky 2010 but he had 858 viruses?

by frustratedkitty / October 10, 2013 7:07 AM PDT

So I come over to my parents house to do laundry, and I tried to use their internet, but there were so many viruses...

They had Kaspersky 2010. But when I downloaded Malwarebytes and Avast Antivirus and did a scan they had 858 viruses, all of which I removed. The computer now runs smoothly as a brand new computer.

I also removed Kaspersky because while I did the scans Kaspersky 2010 was interfering and saying that the things I was deleting weren't viruses... when my father came home he was angry and said he paid $50 for Kaspersky every year and how dare I remove it. But if he really was paying for it, how in the hell did he have all those viruses? I know he rarely ran scans, but seriously?

And if he WAS paying for it every year, shouldn't it have been updated to 2013 by now? Can somebody please help me prove my technology illiterate father was wrong and I am right?

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All Answers

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Answer
Probably...
by Dafydd Forum moderator / October 10, 2013 7:15 AM PDT

... would have been best to just disable during the scan and inform your dad about what you found.

Dafydd.

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But...
by frustratedkitty / October 10, 2013 7:49 AM PDT
In reply to: Probably...

I knew I shouldn't have (trust me, my boyfriend just looked over and said 'I told you so') but I don't know for sure if they were actually paying for a subscription. If they were, shouldn't they have had Kaspersky 2013? At least? I uninstalled it after I had cleared the computer of viruses because it still seemed to be interfering...

At any rate, they either were using a version that was 3 years old and didn't have the necessary updates, or they haven't performed any scans for the past 3 years.

So they're going to call Kaspersky about it to try and get it back, but I am so confused as to how they had so many viruses if they actually had virus protection. I'm pretty sure the answer is just that my parents are stupid, but I can't believe it would build up to almost 1000 viruses and they weren't protected from any of it.

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If..
by Dafydd Forum moderator / October 10, 2013 7:57 AM PDT
In reply to: But...

... they are paying for a subscription, there should be no probs redownloading. But I think you need to persuade dad to review security.

Dafydd.

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Answer
Kas only knows what it knows.
by R. Proffitt Forum moderator / October 10, 2013 7:58 AM PDT

There are things such as tracking cookies, malware or PUPs that Kas may ignore and SECOND OPINION SCANS are well accepted as not one brand/product covers them all.

Grif has a post at http://forums.cnet.com/7726-6132_102-5098912.html?tag=posts;msg5099421 and look at the list of tools/scanners there. When I am in need of a second opinion scan I use that list and may add ADWCLEANER from bleepingcomputer as well.
Bob

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Okay!
by frustratedkitty / October 10, 2013 8:15 AM PDT

Thank you guys. You know, I looked it up, and you can't even buy Kaspersky 2010 anymore... so I don't think they were paying for a subscription. I think they just got updates to an old software. The whole thing confuses me because they insist they have been paying for it, but you can't even purchase that product anymore.

I never thought of second-opinion scans. That's a really interesting idea, and I'll have to start using that on my own computer at home.

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Good to read this.
by R. Proffitt Forum moderator / October 10, 2013 9:05 AM PDT
In reply to: Okay!

I think you're going to be in the 1 per cent group soon (those that don't have pests on their PCs.)
Bob

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You never thought of 'second-opinion scans'?
by Carol~ Forum moderator / October 10, 2013 9:21 AM PDT
In reply to: Okay!
'They had Kaspersky 2010. But when I downloaded Malwarebytes and ...'

'I never thought of second-opinion scans. That's a really interesting idea, and I'll have to start using that on my own computer at home.'

Kitty..

When you ran Malwarebytes Anti-Malware you did so for 'a second opinion'. You will find it's one of the scanners recommended in Grif's post, which Bob pointed you to.

Soooooooooo... you DID think of the idea. You just didn't know you had. Grin

Best of luck..
Carol
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Answer
In addition
by Jimmy Greystone / October 10, 2013 9:49 AM PDT

In addition to what others have said, unless Kaspersky has changed their policy in the last few years, you can use older versions with no problem. Unlike some other AV programs, Kaspersky allows you to upgrade to newer versions free of charge as long as you have a valid subscription.

In any event, no AV program is going to prevent a user from doing a large number of stupid things. The user is the first and last line of defense when it comes to computer security. There is no magic panacea piece of software that can be installed and will catch 100% of everything. AV programs are basically just there to try and catch things that might slip past your own personal defenses. Entrusting it to be your one and only line of defense is a sure way to wind up loaded down with who knows what kind of crap.

This is my usual list. The do and don't list are what you want to pay the most attention to. The rest is optional, but probably worth considering. Print it off, laminate it and leave it sitting next to the computer of anyone you know who has frequent issues. Hang it around their necks like the slip of paper telling a kindergarten kid which bus to get on to get home if that's what it takes.

TIPS FOR A PROBLEM FREE COMPUTING EXPERIENCE
============================================

The more of these suggestions you follow, the fewer problems you should have. They won't solve any existing problems you have, but if you follow them all you should be able to avoid virtually all problems in the future.

Things you should NOT do
--------------------------------
1: Use Internet Explorer (1)
2: Use any browser based on Internet Explorer (e.g. Maxathon and MSN Explorer)
3: Use Outlook or Outlook Express (2)
4: Open email attachments you haven't manually scanned with your virus scanner
5: Open email attachments you were not expecting, no matter who they appear to be from
6: Respond to spam messages, including using unsubscribe links
7: Visit questionable websites (e.g. porn, warez, hacking)
8: Poke unnecessary holes in your firewall by clicking "Allow" every time some program requests access to the Internet (3)
9: Click directly on links in email messages
10: Use file sharing or P2P programs
11: Use pirated programs

Things you SHOULD do
-----------------------------
1: Use a non-IE or IE based browser (4)
2: Always have an up to date virus scanner running (5)
3: Always have a firewall running (6)
4: Install all the latest security updates (7)(8)(9)
5: Delete all unsolicited emails containing attachments without reading
6: Manually scan all email attachments with your virus scanner, regardless of whether it's supposed to be done automatically
7: Copy and paste URLs from email messages into your web browser
8: Inspect links copied and pasted into your web browser to ensure they don't seem to contain a second/different address
9: Establish a regular backup regimen (10)(11)
10: Make regular checks of your backup media to ensure it is still good (12)

Being a considerate Internet user & other online tips
----------------------------------------------------------------
1: Do not send attachments in emails (13)(14)
2: Do not use stationary or any other kind of special formatting in emails (13)
3: Do not TYPE IN ALL CAPS (15)
4: Avoid texting speak or "l33t speak" (16)
5: Do not poke sleeping bears (17)
6: Do not use registry cleaners/fixers/optimizers (18)(19)

Offline tips and suggestions
----------------------------------------------------------------
1: Avoid buying Acer, HP. Compaq, Gateway, and eMachines computers (20)(21)(22)(23)
2: Avoid sub-$500 systems that aren't netbooks or part of some limited time price promotion (24)

Notes
--------

(1) Sadly sometimes this is unavoidable, so only use IE when the site absolutely will not work with any other browser and you cannot get that information/service anywhere else, and only use IE for that one specific site.
(2) Outlook and Outlook Express are very insecure, and basically invite spam. The jury is still out on Vista's Windows Mail, but given Microsoft's history with email programs, extreme caution is advised. Possible replacements include Mozilla Thunderbird, Eudora, The Bat, and dozens of others.
(3) When it doubt over whether or not to allow some program, use Google to find out what it is and whether or not it needs access to the Internet. Otherwise, denying access is the safest course of action, since you can always change the rule later.
(4) On Windows your options include: Mozilla Firefox, Seamonkey, Opera, Flock, Chrome, and Safari. I would personally recommend Firefox with the NoScript extension for added security, but it the important thing is to pick one and use it instead of IE.
(5) AVG Free and Avast are available if you need a decent free virus scanner
(6) XP/Vista's firewall is probably good enough for 99% of all Windows users, but other options include ZoneAlarm, Outpost Firewall, and Comodo. If you have a router with a firewall built into it, there is no need for any of the aforementioned firewalls to be running.
(7) Microsoft's usual system is to release security updates every second Tuesday of the month.
(8) Use of Windows Update on Windows operating systems prior to Windows Vista requires Internet Explorer, and is thus a valid exception to the "No IE" rule.
(9) Service packs should ALWAYS be installed. They frequently contain security updates that will ONLY be found in that service pack.
(10) You can go with a full fledged backup program, or simply copying important files onto a CD/DVD/Flash drive.
(11) I'd recommend a tiered backup system. For example, you might have 5 rewritable DVDs, and every day you burn your backup onto a new disc. On the 6th day, you erase the disc for Day #1 for your backup, and so on so that you have multiple backups should one disc ever go bad.
(12) Replace rewritable CDs and DVDs approximately every 3-6 months.
(13) These dramatically increase the size of email messages (2-3X minimum) and clog up email servers already straining to cope with the flood of spam pouring in daily.
(14) If you want to share photos with friends/family, upload them to some photo sharing site like Flickr or Google's Picasa Web and then send people a link to that particular photo gallery.
(15) This is considered to be the same as SHOUTING and many people find it to be hard to read along with highly annoying.
(16) Unless the goal is to make yourself look like a pre-adolescent girl, or someone overcompensating for their gross inadequacies, and you don't want people to take you seriously.
(17) Most REAL hackers are quite content to leave you alone unless you make them take notice of you. No dinky little software firewall or consumer grade router is going to keep them out of your system. So do not go to some hacker website or chat room and start shooting your mouth off unless you're prepared to accept the consequences
(18) Most of these programs are scams, and sell you something you don't need. Most of them report non-issues in an attempt to boost the number of "issues". Sometimes using these programs can lead to a non-functioning computer.
(19) The Windows registry is not some mystical black box of untapped performance tweaks for Windows, that will lead to untold improvements in system performance. Most of the tweaks will lead to very modest performance gains of 1-2% tops, and probably less than 10% all combined. There is also a good chance that you will render your system unbootable if you make a mistake when editing. Registry default settings are set that way for a reason. Just do yourself a favor, and forget you ever heard of the Windows registry unless you are a computer programmer/debugger and your job requires knowledge of the registry.
(20) Acer now owns Gateway and eMachines
(21) HP owns Compaq
(22) Hardware failures seem far more common with these brands than can be considered normal
(23) These companies use cheap labor in Asian countries were working conditions are often what would be considered sweat shops, and are run by brutal dictatorships, which you are supporting by buying from these companies
(24) If you just do some simple math, and realize that the cost of individual components like the CPU are around 25-33% of the total retail cost of the system, and everyone involved in the making and selling of the system is looking to make a profit, how much money can they possibly be making on each system. And if you're only making a few pennies on every system, how much quality control do you really think is going to go into the manufacturing process?

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Answer
Kaspersky etc.
by pgc3 / October 11, 2013 1:40 AM PDT

It sounds to me as if the Kaspersky was never updated, it is now 2013, 2010 variant would be obsolete...I use Kaspy on several systems and have done for several years...it has been nearly flawless...sounds like pilot error to me.

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Answer
Possible clue
by Willy / October 11, 2013 2:45 AM PDT

I really thought you had actual 858 *VIRUS* but rather some malware at work here. True virus just won't add-up to that many and still keep the PC working, one or another would cripple it beyond typical easy fixes. WAG, but i believe Kaspersky really did it job and what was found was in the "virus chest" or quarantined area. These remain if the user decides to keep for whatever reason but are safely dealt with already. Also, many malware hits as others explained are troublesome cookies or worrisome types that get flagged and removed which could rack up to 800+ hits. This is what I'm sure is possibility happened.

Kaspersky may also have the boilerplate label of 2010 but really accepting up-to-date 2013 add-ons etc. and just named 2010. However, in most cases as it seems it was removed, you can ask provided a true subscription was in place to re-install with the true release or actual 2013 either by online or package send to you, it all depends how Kaspersky handles this.

tada -----Willy Happy

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