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Question

My computer keeps crashing please help!

Dec 23, 2014 12:43AM PST

Hi, I recently bought a custom built gaming PC which was only about 3 months old when I bought it. It has been working perfectly since I bought it until recently. I installed a new 2TB HDD into the computer and I had to unplug the inner power cables, sata cables and ram to install it. I put it all back together and it was all working fine for a few days. But now it sometimes crashes, the screen goes black and then the computer restarts. It seems to happen once a day. And today is the third day in a row that it has happened. After the crash once windows has loaded up again it says:

Windows has recovered from an unexpected shutdown

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1169

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80062EE6E8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\122314-32697-01.dmp
C:\Users\Tom\AppData\Local\Temp\WER-1152020-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Here are the computer specs:

OS Windows 7 Ultimate

MSI - 760gm am3+ motherboard

AMD - fx 4350 quad core black edition 4.2 ghz Proccossor

CORSAIR - vengeance 4gb ram (neon blue with cooling fans )

CORSAIR - c430 WATT power supply

XFX HD 7770 - 1gb ddr5 graphics card with amd overdrive software


Can someone please give me any answers to this problem?

Thanks

Discussion is locked

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Answer
First I'd check all connections, then system event log
Dec 23, 2014 1:01AM PST

You could have something as simple as a marginal connection, so check to be sure everything's plugged in securely. Also check the temperatures with something like Speedfan. Next I'd check the cryptic system event log for clues.

Good luck.

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reply
Dec 23, 2014 1:42AM PST

Thanks for the reply. I will try these suggestions. But the fact that the computer all works fine most of the time should mean that there is no serious faults right? But It's strange that the crashes happen once a day, everyday, consistently.

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Not sure about term "serious faults"
Dec 23, 2014 1:52AM PST

"Serious faults" could mean a lot of things. Some would say a daily BSOD was a serious fault. I'd say it would be at least a moderate PITA. A loose connector could cause problems as temps rise and metal expands. Overheating could cause something to crap out. I know Intel processors shut down when they overheat, dunno about AMD ones. It could be something you'd never think about, which is why I'd look at the system event log.

Good luck.

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Answer
It seems you never fixed it after all?
Dec 23, 2014 2:03AM PST

Reading your prior posts it appears that the machine has issues. Look at the reviews and see if folk are reporting motherboard or other troubles. Sometimes a board isn't that great.
Bob

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..
Dec 23, 2014 3:03AM PST

It was working fine up until the new HDD was fitted. So I would hope it's nothing to do with the mother board.

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So did you clone the OS to the new HDD?
Dec 23, 2014 3:08AM PST

And if the PSU was barely good enough well, that could push it over the edge and create a lot of BSODs. You also changed the temperature in the case or possibly bumped the heatsink.

The story is incomplete here. But dump files alone won't help.
Bob

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sorry for late reply
Jan 8, 2015 5:57AM PST

Sorry for the late reply, I havent had the time to try fix this problem yet. Im still getting the crashes but I have recently noiteced that it seems to happen when Im watching a youtube video or something, Today I started watching Avatar online and the computer crashed 3 times while watching it. Do you think this could be something to do with the video card? Or could the drivers possibly not be installed properly?

Cheers

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maybe
Jan 8, 2015 6:02AM PST

Because of the deep interplay of video card, motherboard, drivers and how power can spike during this, it can't be called this or that.

I would have noted the old Flash Acceleration issue but it crashed playing an unknown online movie. Since I can't guess if Flash was involved on that, I can't be sure.
Bob

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psu
Jan 8, 2015 7:39AM PST

I tried unplugging the DVD drive hopeing it would be using less wattage of the PSU and stop crashing. I tried watching the film again and it crashed 5 mins in even with the DVD drive unplugged, but I dont know exactly how many watts the DVD drive uses though, maybe im still exceeding the wattage of the PSU?. If i buy a new one is it an easy thing to replace? And can i even be sure thats whats causing it? Should I unplug more stuff like the second HDD?

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Did you try disabling Flash Hardware Acceleration?
Jan 8, 2015 7:43AM PST

What that is, why it causes it, why it matters is an old subject.
Bob

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No
Jan 8, 2015 6:42PM PST

No i have not tried that. I will google it, cheers.

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Answer
Re: error 124
Jan 8, 2015 7:15PM PST
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557321%28v=vs.85%29.aspx doesn't look too promising. With parameter 1 being 0, it's a 'machine check exception', whatever that is.

It seems a hardware issue, that's unrelated to the new hard disk, unless you damaged something when inserting it.
With this PSU (rather small for a custom built gaming PC) I wonder if overclocking the GPU is a good idea. Or don't you use the overdrive software?
Anyway, the PSU is easier to replace than the motherboard.

Kees
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i havent used the overdirve before
Jan 9, 2015 1:08AM PST

I have never used any overdrive software, how can i do this?

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Re: overdrive
Jan 9, 2015 3:06AM PST

Your first post shows your graphic card came with it. So I have to refer you to the user manual or the manufacturers site. That should have all the info you need to use what you bought.

Kees