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Question

My computer keeps crashing

Sep 17, 2016 11:47AM PDT

I have a computer that a friend built for me, running Windows 7 x64, 3 Ghz processor, 8 Gb of ram. When the computer crashes, I get a BSOD pointing to AvidMboxPro.sys. Often, on start up, it will show 1 of 2 messages: An unexpected I/O error has occurred (0xc00000e9), or Cannot detect hard drive press ctrl/alt/delete to restart. I have no ideas as to what the cause is and I fix it by reseating the hard drive power plug. Does anyone have some ideas of what the issue might be? Let me know what info I can provide.

Discussion is locked

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Clarification Request
For testing.
Sep 17, 2016 11:59AM PDT

Did you uninstall Avid things?

As to the not detecting the drive, that should be a hardware error. Such as a failing drive (is it a Seagate?) or the friend picked a too small PSU.

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Answer
Chkdsk
Sep 17, 2016 8:32PM PDT

Run a chkdsk on that hdd.
Put a tick in scan for bad sectors.

Swap or replace the hdd sata cable.

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Perhaps
Sep 18, 2016 5:16AM PDT

I was thinking I would need a new sata cable, as the HDD is about a year old, the only thing that's happened is the constant crashing and that's been a problem since I got it.

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Re: crash
Sep 18, 2016 5:48AM PDT

So a friend built your PC, and it had problems crashing right from the start, and you didn't complain? Or you complained and he couldn't fix it?

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update
Sep 24, 2016 10:25AM PDT

There are three messages that come up:

"Reboot and Select proper Boot device or Insert Boot Media is selected Boot device and press a key";

"A disk read error occurred Press Ctrl+Alt+Del to restart";

"Windows has encountered a problem communicating with a device connected to your computer. This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer. If you continue to receive this error message, contact the hardware manufacturer. Status: 0xc00000e9 Info: An unexpected I/O error has occurred."

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Messages
Sep 24, 2016 10:40AM PDT

No one can follow you.
Your asked to do things and you don't say if you did them or not.
Your asked questions and you don't answer you just come back with a new error message.

Perhaps you should bring this machine to your local PC shop.