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Question

My computer doesn't load login box of a particular company

by Oct 24, 2015 7:39AM PDT

my computer does not display the login box where I should type my username and password. When I click login it is supposed to display the login box, but it doesn't. This issue is only with one account. I do not have this issue on other computers. Neither with any other computer accounts... I have a few of them. company tech. support says the issue is with the computer, not at their end.
I am using windows 10, Edge browser, 3 year old Acer computer.
I would appreciate any suggestion. Thanks. Jacob

Discussion is locked

12 Posts
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Answer
two things
by Oct 24, 2015 7:46AM PDT

Right clk and see if you have option to load the frame in a separate page by itself, where it will then work,

Or contact the site and inform them their site doesn't work for you.

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no display in login box
by Jkottack Oct 24, 2015 7:57AM PDT

thanks. I tried your suggestion. doesn't work. I have contacted the site already; As they suggested I tried on other computers. no problem there. it appears something on my computer is interfering. my computer knowledge very limited.

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It's in the browser then
by James Denison Oct 24, 2015 8:16AM PDT
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no display in login box
by Jkottack Oct 24, 2015 8:56AM PDT

I am using windows 10 with Edge browser, I also tried IE 11 on this computer. other computers do not any problem with this account. this computer has no problem with any other account. it is not because my browser is old, I assume. thanks .

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Also
by James Denison Oct 24, 2015 8:17AM PDT

If using any script blockers like "No Script" then may have to allow some exception at that site.

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no display in login box
by Jkottack Oct 24, 2015 9:02AM PDT

I am not aware of me using any 'script blockers". Is there any default script blockers on windows 10? how do I check it? where? thanks

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I have windows 10 in a virtual drive
by James Denison Oct 24, 2015 9:07AM PDT

and I did the Insider Preview with it. Frankly though, since I used Mint Linux as my main system I got tired of it quickly and not up on all it's tricks. Other than changing security settings for the internet in it, I don't know what more you could do, unless you wanted to try a different browser in Windows 10, like Chrome or Firefox. It's possible the site is using an older encryption method for https connections and one that's no longer in windows 10, being deprecated and no longer a safe encryption.

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no display in login box
by Jkottack Oct 24, 2015 9:25AM PDT

thanks , James. I was thinking of trying Firefox. May I ask another stupid question.If I download Firefox will it cause any issues with windows 10 and my current browser?

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I have a pair of 10's at home.
by r. proffitt Forum moderator Oct 24, 2015 9:30AM PDT

And both have Firefox and Chrome installed without issue.

Then again I used Ninite to go get these browsers.

And finally did you try it with both IE and Edge?

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no display in login box
by Jkottack Oct 24, 2015 11:54AM PDT

yes, I tried with IE 11 and Edge. no luck.

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Eventually the site will have to fix this.
by r. proffitt Forum moderator Oct 24, 2015 12:07PM PDT

For now, there's Chrome, Firefox, Opera and such.

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(NT) no problems
by James Denison Oct 24, 2015 9:41AM PDT
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