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My computer can't do a simple restart!

by jsk210 / June 14, 2009 8:45 PM PDT

Hi, everyone. I've frequented this site for computer answers for years, but this is the first time I have ever made a post. Here's my deal- my computer runs just fine, no crashes or anything like that. It shuts down fine, and turns on fine... but when I try to simply "reboot" it, it just stays at the Intel screen. The fans are running and it looks like it should move on to that "Windows XP loading screen" next... but alas, it remains at the Intel screen. I've ran scans using both Malwarebyte's Anti-malware and AVG free edition. Both have told me that I'm free of any viruses or anything like that.

I know this isn't a "crucial" issue, but it really bothers me. I like my machine to run at tip-top condition at all times. Would any of you savvy computer people have any advice for me? This only started happening about an hour ago and so far my solution has just been to hit the power button to turn it off, then hit it again to turn it right back on... but like I said, I want the machine to run optimally.

This is a fairly new computer and has never given me a single issue before, so I don't know what the deal is. I'd truly appreciate it if anyone here could help me out. Thanks in advance, everyone... I hope to hear from some of you soon.

If this helps at all, I'm running an Intel Core 2 duo CPU... Oh man, I'm just hoping and praying that someone out there can help me. Thank you all again.


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Try simple.
by R. Proffitt Forum moderator / June 14, 2009 9:01 PM PDT

-> Unplug USB things. All that you can and retry.

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Still not working!
by jsk210 / June 14, 2009 9:14 PM PDT
In reply to: Try simple.

Okay I just tried that, and it didn't make a difference. One more thing to note is that when I do the restart and it freezes at the Intel screen, I don't get the little text there that says "Press w/e to enter BIOS." But when I do the manual restart there is text that says I can press a button to enter BIOS.

I have no idea what that means... but maybe someone out there does.

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No make or model so
by R. Proffitt Forum moderator / June 14, 2009 9:26 PM PDT
In reply to: Still not working!
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Start up issue
by Phil Crase / June 14, 2009 11:11 PM PDT

Go to msconfig and see how your startup is configured, that may be the issue, would be the first thing to look at. Go to RUN, type msconfig, press enter, look at settings.

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