1 - The CD-ROM is broken
2 - The more likely cause of the problem are maybe incorrectly inputed cables. Maybe they aren't pressed in hard enough, or they're just connected to the motherboard wrong. It could happen if you knocked down your computer or something.
Hope this helps!
- Nick
My cd-rom haven't been worked since this so called surfaccuracy (i searched and found out it's adware program which is very harmful) infected my computer.
As soon as i realized weirdness and pop ups which i didn't install, i tried to remove them.
When i restarted my computer, windows 98 se installation window appeared and i inserted my windows cd, and followed the wizard by next, then suddenly my computer locked and i turned off. When i tried to start, nothing seen except the screen, when i pressed ctrl+alt+del, there were no running program in the list. when i clicked end session it turned off.
I started at command prompt and typed scanreg/restore, and selected the date just before the problem starting. Now it's okay except my cd-rom. When i checked out my device manager, it says working fine, but it doesn't read any cd, its power light is on but it doesn't work. I removed cd-rom from device manager and reinstalled but it still doesn't work.
How can i fix my cd-rom?
Thanks
PS: I cleaned all the virus, malware, and adware
before removing and installing cd-rom driver.
I installed avg antivirus program, ad-aware, and spybot, and scanned with each of them and removed all threats.
I want to make sure everything is clear.

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