They didn't know how to place apps on the screen for easy use. Does that sound like your issue?
So I bought a galaxy tab s a few weeks ago and went through the steps to get my email, calendars, etc synced up with my new tab. Well all my apps that are on my account and also ony note 4 downloaded and updated but I can't see any of them unless I go into the play store and search for them. Any help here because I would like to ad shortcuts and whatnot so I can customizey tab s tjw way I want it. Thank you