Windows 8 forum

Question

My Acer aspire frozes in windows 8

by bestpeaches / June 27, 2013 5:57 PM PDT

Hi!

I have an Acer Aspire 5057G with WINDOWS 8.

When I am ussing it frozens and I have to reboot with the I/O Buttom. I dont understand why happen this...

Anybody nows the fix for this problem?


Note: This post was edited by a forum moderator to remove exposed email address to prevent abuse by others or spam harvesters on 06/28/2013 at 7:18 AM PT

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All Answers

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Answer
Re: freeze
by Kees_B Forum moderator / June 27, 2013 6:04 PM PDT

It's either caused by software or by hardware.

The common way to research this is:
- Work from a Linux disc. If it freezes then also, it's hardware. If it's OK, continue.
- System recovery back to factory conditions. If it works OK then, it was software and it's solved.
- If it still doesn't work correctly, it needs repair. If you still have warranty, that's free.

Kees

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Answer
Definitely warranty issue.
by R. Proffitt Forum moderator / June 28, 2013 1:15 AM PDT

Be sure to call it in fast. In fact if it's returnable why keep this one? If you can take it back for another, that saves you the trouble of the call.
Bob

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