Computer Help forum


My Acer Aspire 3600 CD-DVD Drive not working anymore?

by InspectorBMO / May 31, 2013 5:50 PM PDT

Before I repaired my laptop to a computer geek, I can play music and videos using CD with my laptop. However, after my laptop is repaired, my laptop can't play stuff from CD's and DVD's anymore. I tried to reinstall my OS but it can't detect the bootable disk. Is something missing from the system? If there isn't, what should I do to make it work? My OS is XP Pro and the Drive is Slimtype DVDRW SOSW- 833S.... Thanks Happy

Please tell me if you need more info Happy

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All Answers

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Re: drive
by Kees_B Forum moderator / May 31, 2013 6:22 PM PDT

I'd ask that computer geek to have a look. It could be something as simple as a loose cable. Such things happen during repair. Or maybe the drive has gone south by pure accident.


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I want a repair by myself!
by InspectorBMO / May 31, 2013 9:20 PM PDT
In reply to: Re: drive

what do u mean by "loose cable" and how can i fix it? i won't ask that geek anymore about this cause he's departing to another country now.

anyway, I deleted upper and lower filters from the registry and the drive doesn't still work!! I uninstalled the drive then I rebooted to reinstall my drive, but it doesn't change anything!! >:(

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Re: fixing loose cable
by Kees_B Forum moderator / June 1, 2013 12:48 AM PDT

Open the case, and check if it's still connected. If not, connect it again.


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doing it
by InspectorBMO / June 1, 2013 11:05 AM PDT
In reply to: Re: fixing loose cable

Do I eject the drive or "open" the whole laptop? I'm not a computer geek, sorry!

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Some checks
by Willy / May 31, 2013 9:39 PM PDT

Since you say it worked, doesn't mean it will work forever. You need to teardown the laptop and check and verify all cable/harness are properly attached to that CD/DVD drive. If they are or "reseat" again to assure it is, then check afterwards. If it still doesn't work, there is a physical damage or severe h/w fault to that drive. The only other recourse if that some driver or s/w has wankered the drive. As you seem to have re-installed the driver, etc., and it still doesn't work, then the only other remaining test is to use a working drive and see if it works. Another test, is to make a Linux bootable live version of Ubuntu. Prove that works, elsewhere and boots OK and then try on your laptop. Your OS is XP suggests you have an older laptop, well sooner or later that drive will fail, due to wear&tear, it just happened at a bad time.

tada -----Willy Happy

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by InspectorBMO / June 1, 2013 11:03 AM PDT
In reply to: Some checks

Willy, i am not actually a hardware technician geek or something, is there a video on how to check if the cables are not loose to the cd dvd drive and how can i fix it??

and do that ubuntu software works on WinXP?

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Laptop teardown
by Willy / June 1, 2013 1:13 PM PDT
In reply to: clarification

While they vary, they also generally follow the same path. In no way will one be the same as another, though you get the idea of the build seems similar. That said, your best bet is to google away and hope for a "YouTube" video that someone has already done this on or similar model. You don't super special tools, but don't make something work because that's all you have. I use a toolkit found from Radio Smack that is pretty good for small screws using interchangeable screwdrivers. I also tend to use a "magnet" that will keep such small screws from getting lost. ---> is this yours, if not search website

Sometimes all that's needed(uncertain if your does) is to remove laptop bottom cover and then 1-screw that retains the CD/DVD drive in place. The drive then slides out which gives access to see all connections. Of course you do this with all due care and inspect closely. If this is a flat ribbon connection, be sure of the "locking mechanism" is engaged and no damage to ribbon cable.

tada -----Willy Happy

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How to teardown?
by InspectorBMO / June 1, 2013 5:13 PM PDT
In reply to: Laptop teardown
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You're there
by Willy / June 1, 2013 10:23 PM PDT
In reply to: How to teardown?

You have to decide how it works for teardown. You can see what's what and make an informed decision. Start using the grey matter and do what seems to make sense. FYI- don't force anything and understand some items may have a seizing mechanism to keep some items in place, so observe how something remains in place.

I see on pg. 17 a reference to a keyboard, so what can I say. I don't want to go&forth and teach you PC101. You want to fix and assume the teardown responsibilities, this is what it takes. In my .PDF file, chapter 3 explains what you need to do, pictures and all.

As I posted prior, the manual has reference also to model 5500, so google for YouTube video on that model. Google for any Acer laptop teardown to get a feel for what needs to be done.

tada -----Willy Happy

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found the disassembly part!
by InspectorBMO / June 1, 2013 11:18 PM PDT
In reply to: You're there

I found the steps on how to disassemble the laptop from the .pdf file you suggested. My question is, what steps in the manual can I find the "cables" or something in the laptop insides that connects to the DVD Drive? Something like a loose cable thing?

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If you can see and touch it...
by Willy / June 2, 2013 2:05 AM PDT

If you can see the drive then you can see whatever is attached to it. Sometimes, there is no harness that's immediately removable. It's more of a socket setup where the drive slides in or drops in and makes contact. The other half is either a small harness that connects to the mtrbd. in some way or it too soldered to remain in place. I can't tell from the .PDF file or pictures provided that small detail. i would think its obvious once in plain view and accessible. If you remove the drive, then you know your answer, it must be attached/connected in some way. -----Willy Happy

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how to reattach?
by InspectorBMO / June 2, 2013 12:05 PM PDT

If it's not "connected", how can i connect it? Thanks for answering all my questions, but is there another option to repair my cd dvd drive without touching stuff inside the laptop?

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Well , Someone Has To Touch It !
by itsdigger / June 2, 2013 12:11 PM PDT
In reply to: how to reattach?

If you are afraid to, take it to a shop and get it done. Devil

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Thanks, I guess!
by InspectorBMO / June 2, 2013 8:46 PM PDT

thanks for the help!

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Where are we?
by Willy / June 2, 2013 8:58 PM PDT
In reply to: how to reattach?

If you haven't opened the laptop by now and only going by what I've offered and the manual's pictures and instructions then how would you reconnect it? Like I stated, you're there and it seems as *if* you haven't started opening the laptop yet. No one can resolve your problem until you physically do this or that and come back with results. Otherwise, allow a pro to do this or assume all risk and proceed. Just what have you done so far?

tada -----Willy Happy

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