Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

MX490 printer setup? Should I just get another printer?

Jun 5, 2019 5:19PM PDT

I purchased a Canon Pixma MX490 printer. I have tried for days to set this up. I can't do it. I don'twant to call the useless support folks at Canon.

Is there another multifunction printer that has an easy setup? Which do you recommend?

I do not want another Canon!

Discussion is locked

- Collapse -
Answer
My old Canon MX870 was easy to setup.
Jun 5, 2019 5:49PM PDT

But I'm an old hand with networks and more. Your post didn't give where you were having an issue. I read you bought a new router so the common gaffes I run into are:
1. The SSID is hidden. Sorry folk, no added security and can make some devices impossible to setup.
2. Firewalls. I can't tell if this applies here. Not enough story to tell you to test with the router firewall off.
3. Driver install. For Canon I really like how they let me get the full driver from their site. Run it and I'm done.

- Collapse -
Answer
mx490 printer
Jun 6, 2019 1:40PM PDT

I find many times the printer is connected to the computer before you install the driver program. If you did this, uninstall unplug your printer cable reinstall and wait for thr program to tell you to connect the printer cable.