yesterday I had to call my att&t isp for a current billing question. after dialing 800# I am recycled to my original entry point 3 times. yes, I answered all their blah,blah ?'s, to direct my call because they value me. I call the 800# for NEW customers. voila! a live person answers to get this fresh cash. I explain my sitch and she gives me another # which bypasses the usual cus support recordings, giving me a direct hookup. but this gracious women says: '' you can't tell anyone where you got this #''. No prob, I will take it to the grave.
a pleasant,young chap named Ian answers at isp support and issue is resolved. he than gives me the confirmation #. he says it is m as in mary, b as in bob, i as in India(huh?)etc. I would say I as in I but that situation has never occurred in my life. I ask if I am calling India. His reply: ''Company policy does not allow me to disclose our location''.
you can't make this stuff up.
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General discussion
musing on cus support & outsourcing
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everything worked out yesterday. but I will b/m your reply. if you want the att&t secret #,which I now have , which is not on your list, you may use my paypal to donate to my favorite charity. suggested donation-100k
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I have WorldNet on my W95 machine, where started my computer experience. Their tech support was good, as were their forums, which used FA's (Forum Assistants). When I tried their Netscape option, and my computer was cannibalized, I called support and turned the phone over to my son. It took about an hour, but the nice fellow did restore the machine to it's former glory.
Now, color me naive, if you will, but the reputation as to tech support is important to me. My W95 is a Gateway. Those guys taught me a lot, were always patient, and always solved the problem. Everything came on floppies or CD. I bought "lifetime support", but haven't called them in over 3 years. I hear the support is now lousy.
My WMe support is outsourced. Before they started charging $99 "per event", I called when my HD was making a clicking noise, was told I needed a new one, which I ordered. Had it professionally installed. No, I did not need a new HD, it turned out.
I signed up for cable ISP as soon as it became available. As it was new, there were problems. But the tech people worked hard to solve them. After the company was sold 3 times, things have settled down. Tech support is excellent. It is NOT outsourced.
Let's talk about another service. I have a through the wall air conditioner/heater in one room. When it quit cooling, I called the service department, which sent a fellow. He showed me how the grids were clogged, and told me what to get to clean them. (It's a spray that foams, and does not need rinsing.) Thjeir servicemen do not clean them. Then they had the nerve to send me an offer for a "service contract". For what, if they won't do the cleaning, which I now know is needed yearly? 
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