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Mum fell for phone scam, can anyone help

Apr 21, 2015 7:07PM PDT

Hi,
just got a phone call from my mum and she has fallen for a phone scam.
Basically an 'AVG looking' box kept appearing over her browser, so she clicked it, and then it wouldn't go away. There was a free phone number to ring, so she rung it and spoke to a person in a call centre. They took control of her computer, and scanned it, and it said she had a trojan. Then they asked her for a payment of £110 and then asked her to enter the admin password on the screen. Luckily by this point she got suspicious, and hung up.
How safe is her computer to use now? I haven't got the computer in front of me, and wont be able to fix it for a while, but I'm just wondering if it needs a full clean install, or would just require some house keeping.
She didn't enter the admin password, so how much damage could they have done without it? I'm a mac user, so not totally sure on windows issues.
she has AVG installed, so would it be a simple scan with that?
thanks!

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Just a note
Apr 21, 2015 7:34PM PDT

There was a spam reply posted here, some sort of commercial building advertising in India.

I deleted it as it had no relevance to your post or your mum's problems.

Sorry for the intrusion.

Mark

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In fact my colleague beat me to it
Apr 21, 2015 7:36PM PDT

My colleague deleted it before I could.

Mark

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It's not easy to tell if it's safe.
Apr 22, 2015 12:48AM PDT