21 total posts
Run the scans...
I'm assuming you mean you were encountering this problem while closing your internet browser, most likely Internet Explorer 6.0 since you're running Windows XP. With a never-ending stream of windows opening with either advertisements or blank pages, it could have been a simple glitch, you went to a malicious website, or you have been infected with malware. I'd suggest clicking here for a full list of anti-malware utilities. Be sure to run one virus scan and one online virus scan, and choose multiple adware and spyware scanners, including AdAware, Microsoft Antispyware, and SpyBot. Run each scan one at a time, and remove what they find. (Make notes of the names of the pests, as that can be a helpful piece of information if the problem is not remedied on the first try.) If something cannot be removed, they come back, or the problem is not solved, post back with what was found, as well as what site you were visiting at the time.
Hope this helps,
Been away, will check your suggestion
Thanks John. Sorry slow response back. Been away for few days. Will check your suggestion and let you know. Thanks again. Shirley
Shirely, Please Try This..
In addition to installing the newest Java per your other post, please download, install, update, then run ALL of the free spyware removal tools from the links below. They all tend to find different spyware types so use them all. It may take a while to run all the scans but it should help. Delete all spyware found.:
Been away, sorry slow response
Thanks Griff. Sorry slow response back. Been away for few days. Will check your suggestion and let you know. Thanks again. Shirley
Need Additional Help
Grif, I am experiencing additional problems. Have tried downloading the removal tools you recommended. They won't download. Something is blocking them. I turned off my firewall to see if it was that, but still won't download. Can you help me? Shirley
What happens when you try to download?
Do you get any error messages? Does the file download window appear but not give you options of where to save it?
There are multiple reasons for not being able to download, but we need some more information to know what to suggest you try.
Have you also tried to right click the download file and choose SAVE TARGET AS?
After clicking on the download, i.e. Adaware SE... the screen changed and said download successful, but it does not give me an install screen or save or open or nothing, no error messages. Looked in Add/Remove Programs and it is not there either. Toni, this is happenening to all programs I have tried to use to remove these problems. I am at a mystery as to what to do or where else to look. Shirley
Shirley, See My Response To Your Other Post
Went to link about the post you made in different forum and left you a post there. Thanks again. Shirley
Screen changed and...download successful
It is highly possible that you are indeed managing to download everything but just don't know where you have downloaded it to.
I haven't seen where you have mentioned the specific browser and setting up the default download location is different in each.
Since you mentioned Adaware try this:
Do a system search for the file aawsepersonal.exe and then also for cwshredder.exe if you tried downloading it (use the SEARCH function on the Windows XP Start Menu). If either is found take a careful look at the full path to the file and likely that is where all the rest of the downloaded files are located (the path will look something like C:\downloads\hidden from her\aawsepersonal.exe)
Double clicking on the found file will get the installation started.
Searched and found nothing
Hi Edward, Thank you for the suggestion. Had not thought of that means of searching for a folder or file in long time. THANKS!!! However, after running both aawsepersonal.exe and cwshredder.exe through the search both came back with no results found. Going to check about that Zango and 180 solutions if there next. Shirley
Try this online scan..it's free
If you need the newest version of Java at that site, you can get it from http://www.sun.com and click the FREE JAVA link on the right hand side. When you get to it, it will give you the opportunity to install it immediately without having to download it ahead of time.
The scan will find much (do a full system scan on all drives except the floppy and cdrom in case you have more than one harddrive or partitioning) and will get rid of what it can for you. If it tells you that there are some entries in the path of System Restore that it can't remove, you will have to disable that feature of windows and then run the scan again.
Without going back to the original post to see what version windows you have, I'm assuming XP....so to disable System Restore, right click the My Computer icon on the desktop, choose Properties, and you will find the System Restore tab there...uncheck it and click OK when you get the 'warning' window that all system restores will be removed. You can turn this feature back on once you're cleaned up.
Thanks Toni, still same problem
I clicked on the link and it sat there with a blank screen for the longest time. Waited 15 minutes and gave up. Sorry. Going to try something that Grif posted in other forum, today with help of neighbor's computer. Thanks for caring to post. Shirley
Since that didn't work try this...
It is a free online Microsoft scan and system cleanup.
It also has a link to Microsoft's Anti-Spyware which is another you should have installed.
Right now though, see if you can download this copy of cwshredder by RIGHT CLICKING ON THE LINK and selecting to ''Save Target As...'' and save it to some directory on your hard drive. It is a legitimate copy of cwshredder BUT you will have to be sure to SCAN IT with your AV before running it.
cwshredder version 2.19
If you can download that one by right clicking and selecting to save the target then we can make the others you need available to you. Be SURE to let us know immediately.
Ed tried to get the first link you posted about Microsoft scan to download, it wouldn't. However, did get the cwshredder to "save target as" on my harddrive. Scanned it right away. Don't need anymore nasty bugs.lol. Can I use it now by opening the saved one in my computer? I'm confused after trying so many things. Sorry. Shirley
Another file for you - IEFIX
download this one and scan and run it and there is a good chance it can fix your problem assuming you are using Internet Explorer.
(Same drill, right click on the link and select "Save Target As..." then scan then run.)
Got it saved
Thanks Ed, I saved it. Think I have the problems fixed at this point, except my Netzero(dial-up)was 3G and acting like the old standard version. SLOW in loading screens>lol. Getting DSL next Wednesday. Thanks for all your help.
Linked files are gone now
Rather than delete your post, Edward, and have the other replies to it be orphans, I posted a notice instead that the files are no longer available through your link. Thanks for the help and the heads up.
UPDATE and a question
Update: Run all the removal/scan tools you listed with help of neighbor. Cleaned up all the spyware, actual 6. Fixed the Java problem, now lastest version. Only one thing, my Netzero which was 3G, is acting like th old standard version. Oh well, next week, getting DSL. I can patient till then. Thanks again Grif. One question about Spybot: When the little screen pops up saying: Search & Destroy has detected an important registry entry has been changed. There is a section of that screen that has something on two buttons that can be clicked, I can not read (partially covered) what it says to make a decision about what it wants me to do. Can someone respond back quickly cause I have one up now. Thanks. Shirley
Shirley, I Turn That Option Off In Spybot
If you'd like to see all the buttons from Spybot, you can either "drag" the window up so you can see them, or you can change the screen resolution to a higher number in the "Control Panel/Display" properties.
Personally, I use Spybot as a stand-alone scanner and I disable the "SDHelper" and "TeaTimer" like this..Open Spybot, the make sure it's in "Advanced" mode by click on "Mode" in the upper left, choose 'Advanced". Once that's done, click on the "Tools" tab on the left side, then UNCHECK both boxes next to "SDHelper" and "TeaTimer"..
Although these two tools can be helpful for advanced users, it sometimes can be a little confusing about their purpose until you figure out exactly how the machine is working for you. It's your choice.
Hope this helps.