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Question

Multiple issues after battery was drained

Hi all
So I was watching a movie and didn't realize my laptop was unplugged. it was drained and turned off finally. When I plugged it in after a few hours and turned it on I found out there are some issues that were not there before.

1. Battery icon has a red x next to it and says: plugged in and charging but if i unplug my power cord, laptop turns off in a few seconds.
2. When I shut down or hibernate my laptop, the keyboard lights are still on.
3. My webcam does not work anymore.

Now, I had drained the battery once when I got it first to calibrate. But there was no problem back then.

I have a MSI Apache Pro GE70 2PE.
OS is Win 8.1

Any idea what went wrong or even if the issues are related to what happened?

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All Answers

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Answer
I have one laptop that needs a battery.

In reply to: Multiple issues after battery was drained

Did you try it without a battery?

Also, how old is this battery? Did you happen to use it a lot on battery power? Tell more.

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more details

In reply to: I have one laptop that needs a battery.

the battery is the original one that came with the laptop, I bought it a little longer than a year ago. no i didn't use the battery a lot. it is usually plugged in. the thing is, my battery was totally fine before that day. I could use it for a couple hours (depending on what i wanted to do) the capacity was not decreasing or anything.
the laptop itself works when plugged in, with or without the battery inserted.

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So you have a working laptop.

In reply to: more details

"the laptop itself works when plugged in, with or without the battery inserted."

Batteries can fail like that. It can also be the charger which confuses some folk that don't know how the new systems work. Nothing in your post would tell me or a tech if it's the motherboard, charger, battery or some connection. We have to dive in with whatever story we are told then try a new battery and charger since those are cheap fixes then if that doesn't clear it up, we deliver the bad news about a motherboard after we get an OK to open it up.

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