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General discussion

Multiple BDP-1600 Issues

Aug 10, 2009 6:39AM PDT

I recently received a BDP-1600 as a wedding gift; sadly, from day one, I have been having problems with it. I have it hooked up to an Olevia 237t 720p LCD TV via a high quality HDMI cable. First off, the machine refuses to accept it when I set its resolution to 720p; instead, the screen goes blank for a couple of seconds and when it returns the machine has reverted to 1080p. I have also had the picture and sound drop during playback to be replaced by full screen static and silence only to return to normal a couple of seconds later. Sometimes during playback the picture and sound will freeze and not continue unless I rewind a couple of seconds back and start from there. I have even seen light static come across the screen during playback, only to leave after a couple of seconds. At first, I thought it was odd, so I tested my screen using other devises and have had no problems with them. I recently installed the latest firmware update; however, it failed to fix any of the above issues. Are these common errors? What can I do about them?
Thank you.

Discussion is locked

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BD-P1600
Aug 10, 2009 11:07PM PDT

I had two of them before I finally gave up and bought a Panasonic.
My biggest problem was with the picture freezes plus the Closed Captioning would quit working at the same time.
The picture freezes would last for about 4 or 5 seconds and then start playing again, but no Closed Captioning. And it always occurred
at the same spot. I believe the freezing might have happened at what is called the DVD Layer Change.
I could have put up with the freezes, but having to go back in and reset the Closed Captioning every time was a deal breaker.
I posted about this a month ago and was told it was being turned over to Engineering, but never heard from them.
This was with DVDs, not Blu Ray discs.

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1600 Problems
Aug 12, 2009 3:59PM PDT

Hi there. For starters, you need to install the firmware twice. I just posted a thread on this and it should resolve the playback issues. Secondly, through testing on other 720p tvs recently we discovered the same issue and it turned out to be the 1.3 HDMI cable. When using a 1.2 HDMI cable, this problem didn't exist. I'm not sure why but this has been reported to our engineers.