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msxml4-KB927978-enu

by frankietp / November 7, 2008 10:23 AM PST

I am new to these forums and this makes the third time I have posted this message. Hopefully, I have gotten it right this time !

I was moving a Word document and accidentally dropped it in a directory with the above file in it. Now I cannot access, copy, open or anything else to the document. This document contains important information and would be very hard to recreate.

I have tried booting up in safe mode and even tried booting with a non-system disk, but I still can't access this file. Is there any way I can gain access to this file again?

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Although This Is The Correct Forum...
by Grif Thomas Forum moderator / November 7, 2008 11:48 AM PST
In reply to: msxml4-KB927978-enu

...there was a response to your other post.. Did you read it in regards to posting specific information?

http://forums.cnet.com/5208-7598_102-0.html?forumID=51&threadID=315470&messageID=2902499&tag=forums06;posts#2902499

Just a thought.. please try booting to safe mode, then use a command prompt and commands to copy the file to another location.. Once you're sure it's been copied correctly, then use the same command prompt to delete the problem file. If not from Safe Mode with commands, then try booting with the XP cd and use the Recovery Console to copy and paste the file to another location.

It appears like you have found a file named: "msxml4-KB927978-enu.log" file.. Generally, the directory//folder which contains that file is named something like: "C:\9e4afb9d014d8c71a4eeebcaf10499" or something similar with a log to alpha-numeric characters. (If it's not at the path above, please tell us.) It was created during the installation of a previous "Msxml 4" Windows Update with the KB number in the file.. I've never had problems deleting the .log file or the entire directory..

Hope this helps.

Grif

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msxml4-KB927978-enu
by frankietp / November 7, 2008 7:07 PM PST

Grif, the directory containing the file did have a numerical name, but I renamed it (which it let me do) in an attempt to "trick" it -- didn't work ! I also have tried deleting the log file but no luck there either.

I tried booting in safe mode but I still got the message that access is denied. I tried using the command prompt and an explorer window. I could not locate the Recovery program you are talking about on my Operating System reinstallation disk (the only one that came with my Dell computer). Where would I be able to locate this program?

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It Depends on The Recovery Disc Type..
by Grif Thomas Forum moderator / November 8, 2008 12:40 AM PST
In reply to: msxml4-KB927978-enu

Generally, Dell actually gives you an XP CD. If that's not the case, then you'll need an XP CD to run the Recovery Console.. Instructions for running the Recovery Console (see option 2) are in the link below:

http://support.microsoft.com/kb/314058

Hope this helps.

Grif

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msxml4-KB927978-enu
by frankietp / November 9, 2008 7:23 AM PST

The disk that Dell sent with my system says "operating system already installed on your computer" Reinstallation CD only...

Anyway, seems I have just lost my file. Doesn't seem that Microsoft could be allowed to put something like this on your personal computer but then we are talking about Microsoft, the "big dogs" of the computer industry. May buy a mac....

Thanks for your help anyway.

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So What Happens When....
by Grif Thomas Forum moderator / November 9, 2008 8:24 AM PST
In reply to: msxml4-KB927978-enu

..you place the disc in the DVD/CD drive, then restart the computer? Do you see options to reformat and reinstall? If it's not the right disc, you simply need to remove it from the drive. You won't know until you try..

Hope this helps.

Grif

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