Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Alert

Mspy spy software for phone

Apr 27, 2018 6:03PM PDT

I purchased this software to track a phone, mainly for the GPS tracking. The GPS tracking has not worked from the start, I have sent multiple emails to mspy, who keep promising they are looking at it. Its now 10 days since and they still do not have an answer. I have asked for a refund and they keep stalling. There support is just non existant

Discussion is locked

- Collapse -
Also
Apr 27, 2018 6:33PM PDT
- Collapse -
I didn't get what I was promised and no refund when I didn't
Nov 21, 2018 2:14PM PST

I purchased this and the extra support after being told by the sales rep followed by the tech support that the target phone could be rooted. After the purchase I contacted tech support to have them set it up for me and was then told that it could not be rooted.
I immediately asked for a refund in less than 24 hours after purchase. They do not give refunds no matter what even after it was THEM that told me the target phone could be rooted and it couldn't. Being rooted is the ONLY reason for my purchase, otherwise I would not have messed with it. I have not even been able to use the product and with all this still didn't get a refund. I do not recommend based on my experience.

- Collapse -
If the merchant is unwilling.....
Nov 21, 2018 4:34PM PST

Contact your bank or credit union and file a dispute with them (assuming it is Visa or Master card).