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MSN log out 2 to 5 times per hour on 2 computers running XP

by daleydave / March 3, 2006 2:16 AM PST

I have 2 computers running windows xp. Both of them get logged out 2 to 5 times per hour on MSN. I am using a (Rogers Cable Company) cable modem which is connected to router with the latest firmware. The model is the ISW054t by InexQ Wireless Router. The company has not responded back to any of my emails.
The internet works most of the time.
My daughters are using the latest version of MSN.
The Rogers tech guy suggested it my be the router.
He pinged my connect and the signal was fine to the mode.
Any suggestions of software that I can run to diagnose the problem would be appreciated.

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Sorry, but AOL and MSN have...
by R. Proffitt Forum moderator / March 3, 2006 2:26 AM PST

Their own little world of issues. Neither company shares their support database or much else.

I had Rogers in Vancouver, BC but didn't install MSN and it worked just super, but then again there was nothing on MSN worth installing for me.

You may want to make this a service issue and ask they either fix or end the service.

Since you can run without the router to one machine, you can test if the router is the issue.

Bob

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Repy
by daleydave / March 3, 2006 3:22 AM PST

Yes, I know about connecting directly to the modem.
I don't want to really take all of the computers off line. Just looking for some software to monitor if the router is causing the problem. Sometimes the problem will happen 2 times in an hour.

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Therein lies a problem.
by R. Proffitt Forum moderator / March 3, 2006 3:27 AM PST
In reply to: Repy

If the customers won't test without what may be the problem part or won't replace what could be the problem part then they've left the service company with no choice but to let them suffer until they cave in and test it proper.

Said customer has no legs to stand on here and no software I know of will tell you if the router is bad.

Best of luck with this one.

Bob

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Reply
by daleydave / March 3, 2006 11:14 AM PST

I talked to Rogers technician and it turns out the problem is with Rogers network and not the router.
Rogers has now fixed the problem on their network. It still would have been better to have diagnostic software. Intermittent problems are generally harder to solve.

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I agree.
by R. Proffitt Forum moderator / March 3, 2006 11:27 AM PST
In reply to: Reply

If you look at what we've been buying (DVD players, PCs, etc.) the lack of diagnostics is unacceptable.

Bob

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