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msn contacts list

alright my msn is just fine, well for the most part. Anyways my sister's contacts have all disappeared. They can IM her, but she can't see them online or offline. She has only one contact and that one contact is also one of my contacts(if that means anything). I recentely upgraded/reformatted my computer and harddrive. I have tried with and without a firewall...both no dice. She can see all her contacts on my dad's computer, but for some reason not on mine. Any ideas?

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Re-installing MSN Messenger : maybe the solution

In reply to: msn contacts list

Hi all ,

Well, have you tried removing MSN Messenger and re-installing it ?

Maybe that could be the solution to your problem.

If that doesn't work , maybe your sister hasn't logged in for about 30 days or more and then her account expired.

If that's the case , you just need to re-activate her account.

Also I would advice running a spyware ( with Spybot Search & Destroy 1.4 ) and virusscan ( not with Norton or Mcafee , but use another one , or try an online virusscan ) to insure that there is not a virus on the computer.

Also install CCleaner ( Crap Cleaner ) to delete all the unused and useless data on your computer.
It deletes : Temporary Internet Files , Temporary Files , cookies , ect ...
It also scans your computer's Windows Register in search for outdated , invalid or installation/uninstallation errors and such more.

As said before , run a spyware and virusscan , or use one of the following online scanners :

TrendMicro 's HouseCall Antivirus --> http://www.trendmicro.com

Panda ActiveScan --> http://www.pandasoftware.com

or any other you might find online.

You can also do an online spyware scan as well , at the SpywareGuide ( http://www.spywareguide.com ) site.

I hope this helps you.

If not , please let me know.


Greetings ,


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In reply to: Re-installing MSN Messenger : maybe the solution

thanks...I have run a virus scan, spybot S&D, and adaware SE. I have removed through add/remove program and have re-installed, but with no luck. How can you reactivate the account. I don't believe that's the problem, but I'll try it anyways

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In reply to: reply

when I first installed 7.0 on my newly built/reformatted computer, it had me use my e-mail to sort of re-signup for the .net passport. I think maybe that's why she is not seeing all of her contacts. maybe?

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Could be , indeed

In reply to: also

Hi all ,

Well, one thing is certain , you need a .NET Passport to get on MSN , indeed.

Most common thing is to use a Hotmail account. Because it automatically gives you a .NET Passport , so that you can access MSN Messenger without a problem.

I would suggest to check if she has a .NET Passport and if so , is it still active.

If not, reactivate it.

Also, you could e-mail Microsoft or MSN to see what they can do about it.

Greetings ,


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