Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

MSN.com problem or Panda AV remnants fouling pc?

by Harv Aug 1, 2004 2:45PM PDT

Since July 31, I've been experiencing login problems on www.msn.com, which is my home page on both I/E and Opera. When I log with I/E, I receive "Page cannot be displayed". However, when I click Refresh, I get the MSN page. On Opera, I rarely can access www.msn.com. Instead, I get an error message, "Cannot locate remote server", and I cannot click on "Reload" because it is grayed out. Also, in Opera, when I type in a URL in the address bar, the browser does not respond, when I click Enter. I called my ISP and was informed that my cable modem and transmission were okay. System Restore did not correct the problem either.

Only thing I can think of is a trial Panda AV installation, which was subsequently uninstalled a few days later on account Panda won't allow virus updates on the unpaid version after the initial one. I have a paid Panda version, which I uninstalled to try out the new version with an added security option. Since re-installing Panda AV, I have been experiencing the above problems. Went into the registry and could not delete the following values, which may be the cause of the login problems.

Name: DeviceDesc
Type: REG_SZ
Data:
Panda Function Service
Panda Process Protection Driver
Panda Process Protection Service
Panda anti-virus service
Panda Preventium Driver.
Panda Preventium+ Service
Panda IManager Service
Panda File Shield Driver

Discussion is locked

2 Posts

- Collapse + Expand Details

- Collapse -

Doubtful.

by r. proffitt Forum moderator Aug 1, 2004 10:21PM PDT

My MSn email dropped dead for 2 weeks. It's back and somehow different. MSn doesn't seem to "get it" that long service outages are unacceptable.

As such, the issue may be them and not you.

bob

- Collapse -

Re: Doubtful.

by Harv Aug 2, 2004 3:47AM PDT

Bob, I think I tracked down the culprit for the MSN problem. Much as I like to blame it on MSN's bad service, it was the newly downloaded version of AdSubtract, which was causing my problems on IE and Opera. I don't know why that is, but I'm going to email their tech support department about it.

Thanks for your help.

Back to Computer Help forum