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Question

MSI Laptop BSOD'd and screen not working.

by Jackholmes34 / August 11, 2015 1:56 AM PDT

I have taken my laptop away and today tried to power it on (without connection to display/power) and I was greeted by a BSOD (I am running Windows 10) - the BSOD error message said ''DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS (etd.sys)''. I tried rebooting, safe mode etc, with no luck, the BSOD kept reappearing, so I then went on to restore to a point on July 30th, this operation seemed to succeed until the final part, where it said ''error 0x8000ffff'' and that no changes had taken place. Annoyed at this I powered down my laptop.
Later when booted it back up, the system seemed to start up normally, but the display was not turned on (completely black, no backlight) the fan was on and the lights were also on. I tried the removing battery method and nothing changed. I left the laptop off for a prolonged period of time and it still did not work, is this something to do with the display drivers?
I would really appreciate some help as I am English, but staying in France currently and need the use of my laptop quickly for a project,
Thanks, Jack

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All Answers

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Answer
failing hardware?
by James Denison / August 11, 2015 4:00 AM PDT

ETD.sys has to do with Elantech Smart-Pad.

"DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS"

means the driver couldn't access or detect the touchpad, so it failed to load.

"error 0x8000ffff'' simply means the system was not able to restore for some reason.

https://support.microsoft.com/en-us/kb/2695585

"This problem occurs because certain files are not replaced correctly if a file conflict occurs during the restore process. Be aware that System Restore may have failed even though the "System Restore has completed successfully" message is displayed."

There's a workaround there, but I doubt it applies to your situation.

I suspect a growing hardware problem, first with the touchpad, then with the video.

Can you access the BIOS and see it on the screen?

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Can't access BIOS.
by Jackholmes34 / August 11, 2015 11:15 PM PDT
In reply to: failing hardware?

When I boot, pressing F2 doesn't activate anything and nothing on screen changes, also regarding your touch pad point, I leave my touchpad disabled using a button on my keyboard usually..

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(NT) Ouch. Time for the maker's repair center.
by R. Proffitt Forum moderator / August 12, 2015 6:17 AM PDT
In reply to: Can't access BIOS.
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(NT) yes, hardware problem
by James Denison / August 12, 2015 9:51 AM PDT
In reply to: Can't access BIOS.
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Answer
ONE MORE THING. Try the generic reset. Link follows.
by R. Proffitt Forum moderator / August 12, 2015 9:58 AM PDT
http://www.cnet.com/forums/post/30c241c5-dd8b-4d73-b08d-c6e15897fe5f/
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Thanks
by Jackholmes34 / August 12, 2015 10:30 AM PDT

Considering this, but is there any way to keep my files:?

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Yes, pull your hard drive
by James Denison / August 12, 2015 3:11 PM PDT
In reply to: Thanks

You may be able to hook into an enclosure and get your files off first. Any laptop sent for RMA will not return with it's files intact. Never does.

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DIY?
by Jackholmes34 / August 17, 2015 1:21 AM PDT

Is this easy/possible to do myself. I have a old desktop and a second laptop as well as my two portable hard drives.

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Re: hard drive
by Kees_B Forum moderator / August 17, 2015 1:41 AM PDT
In reply to: DIY?

It's not too dificult to do this yourself.
1. Get the hard drive out of the laptop.
2. Buy the right enclosure (probably: bus-powered for a 2.5" SATA disk)
3. Put the drive in the enclosure and there's your third portable drive.
4. Copy the files you need from that drive to where-ever you like. Now if you make a backup of it, your files are safe.
5. Put the drive back in the laptop and have it repaired.

Kees

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