They may have a new bios or driver for you.
I don't see how old. If new, yelp loud and consider returning it rather than keeping a dud.
All that aside I found a gamer that refused to place their high end gamer on a cooling pad. They are forever being tortured. Some won't accept that.
Since a while now my laptop shuts down while playing video games, as long as my adapter is plugged in.
I have an MSI GT72S 6QE Dominator Pro gaming laptop.
Gaming without an adapter works fine, no shutdowns whatsoever.
So I thought at first my adapter (not the battery of the laptop) was faulty, so I replaced it, same problems. I decided to revert back to factory settings and it still happens.
I have monitored the temperatures during gaming sessions and it's nothing out of the ordinary. (Temperature-wise at least.) Temperatures remain between 30 and 50 degrees Celcius without adapter and with adapter they go a bit above 50 degrees, except when it's heavy stress, then it tends to go towards the 60 degrees. Outside of gaming sessions (like right now) temperatures are always around 30 degrees Celsius, with and without adapter plugged in.
Just now I decided to test something: I monitored the temperatures without adapter while running a game and all temperatures remained at about 30 degrees, but the moment I plugged my adapter in, the temperature would rise to about 50 (I think, hard to see because it happened really fast) before shutting down.
So, I've come up with a few problems that might be the cause. Either my laptop's safety shutdown has become more sensitive (a shutdown at about 50 degrees, really?) or the adapterport (not sure what it's called, it's the hole in the laptop where the adapterplug has to go in) is faulty or the recharging system of the laptop is faulty or it's some other soft-/hardware related problem.
I highly doubt it's my cooling system itself, else it wouldn't be able to regulate temperatures this well without my adapter plugged in. That, and I hear my fans whirring as they always have.
The other weird part is that, at times, my laptop is able to play just fine while being plugged in, at times hours on end, other times about 90 minutes before it shuts down. Other times, it shuts down immediately or after a few minutes.
So yeah, it's really really random.
I also tried downclocking my GPU to the lowest setting possible, did not make a difference.
Whenever my laptop shuts down, my adapter also shuts down as well. Perhaps this means something? I thought, based on this, my adapter was faulty, but that isn't the case.
Any help would be appreciated!