MSI gaming laptop shuts down during gaming while plugged in

Mar 16, 2018 3:12AM PDT

Hello there,

Since a while now my laptop shuts down while playing video games, as long as my adapter is plugged in.

I have an MSI GT72S 6QE Dominator Pro gaming laptop.

Gaming without an adapter works fine, no shutdowns whatsoever.

So I thought at first my adapter (not the battery of the laptop) was faulty, so I replaced it, same problems. I decided to revert back to factory settings and it still happens.

I have monitored the temperatures during gaming sessions and it's nothing out of the ordinary. (Temperature-wise at least.) Temperatures remain between 30 and 50 degrees Celcius without adapter and with adapter they go a bit above 50 degrees, except when it's heavy stress, then it tends to go towards the 60 degrees. Outside of gaming sessions (like right now) temperatures are always around 30 degrees Celsius, with and without adapter plugged in.

Just now I decided to test something: I monitored the temperatures without adapter while running a game and all temperatures remained at about 30 degrees, but the moment I plugged my adapter in, the temperature would rise to about 50 (I think, hard to see because it happened really fast) before shutting down.

So, I've come up with a few problems that might be the cause. Either my laptop's safety shutdown has become more sensitive (a shutdown at about 50 degrees, really?) or the adapterport (not sure what it's called, it's the hole in the laptop where the adapterplug has to go in) is faulty or the recharging system of the laptop is faulty or it's some other soft-/hardware related problem.

I highly doubt it's my cooling system itself, else it wouldn't be able to regulate temperatures this well without my adapter plugged in. That, and I hear my fans whirring as they always have.

The other weird part is that, at times, my laptop is able to play just fine while being plugged in, at times hours on end, other times about 90 minutes before it shuts down. Other times, it shuts down immediately or after a few minutes.

So yeah, it's really really random.

I also tried downclocking my GPU to the lowest setting possible, did not make a difference.

Whenever my laptop shuts down, my adapter also shuts down as well. Perhaps this means something? I thought, based on this, my adapter was faulty, but that isn't the case.

Any help would be appreciated!

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Back to the maker.
Mar 16, 2018 12:08PM PDT

They may have a new bios or driver for you.

I don't see how old. If new, yelp loud and consider returning it rather than keeping a dud.

All that aside I found a gamer that refused to place their high end gamer on a cooling pad. They are forever being tortured. Some won't accept that.

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Appears to have issues.
May 27, 2018 7:07PM PDT
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Same Laptop, Same Issue...
May 27, 2018 6:55PM PDT

I have an extremely similar laptop, a CyberPowerPC Fangbook 4 SK-X17. It's essentially the same machine, rebranded and slightly customized by CyberPowerPC. I have the same exact issue. It's become so frustrating I have now all but given up on an answer. If you've been successful at finding a remedy to the problem, please post back here. If anyone else has an answer, or a possible solution, please post here. My laptop is from 2016 and out of warranty, so free repair or replacement is not an option. Thanks for your time in reading this.

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May 28, 2018 5:09PM PDT

After researching further I found a thread on the MSI support forums that has many people, with the same or similar model notebooks, having the same issue. There are very few people that have reported resolving the issue, but I did gather a few pieces of information.

1) Lowering the wattage consumption via Intel software or through the BIOS may eliminate or alleviate the issue as a workaround solution.

2) The ACTUAL issue MAY be do to the power IC on the motherboard going bad due to insufficient capacity. Power IC replacement should permanently fix the issue.

3) Some users have reported having their motherboards and/or GPUs replaced through MSI service, only to have the same issue return later down the road. Which leads one to believe the issue is related to the power IC becoming faulty as discussed in point 2 above.

For anyone interested I will link here the MSI support forum thread where I found this information.

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