Hello hperkins13,

As a paid customer you are entitled to use our full support:
http://www.avg.com/ww-en/customer-support

While waiting for reply from our support, you could try to completely reinstall:
- Download and execute AVG remover 32bit or 64bit version depending on your operating system. Let it fully remove AVG.
In case of any errors, run AVG remover in safe mode.
- Check for existence of and delete following folders manually:
C:\Program Files (x86)\AVG\AVG10
C:\ProgramData\AVG10
- Restart your computer
- Install AVG using full installation package:
http://www.avg.com/ww-en/download

Thank you