Msconfig won't open

also has the same non functionality of Add/Remove, Set Programs Access and so forth

However Zonealarm will not stay running Get Error message that the Zonealarm Client has encountered a problem and must shut down
When I try to restart it receive the same message

Log off log on several times receive message when starting up
Also rebooted and receive same message

Received message box saying logon screen restored, rebooted and have same ole logon box

I went back and read some old posts here to see what we've done and haven't done. One thing I asked from you I never got a response about. The program that runs services.msc, Device Manager, Event Viewer, etc., is the Microsoft Management Console (mmc), as mentioned before. However, I never got a response to whether it will run by itself (without any .msc files to open).

Click Start. Click Run. Type:

mmc

click OK

I'm hoping to at least get an error message here.

nothing happens, no error message

Click Start. Click Run. Copy and paste the following:

cmd /k cacls C:\WINDOWS\system32\mmc.exe

This will bring up a DOS/CMD box and show you what the permissions are on the mmc.exe file.

I'm looking for all entries that say:

BUILTIN\
NT AUTHORITY\

Certain groups will be listed with a letter following their name. List everything you see...the groups (Users, PowerUsers, etc.) and the capital letter that follows each.

BUILTIN\Users:R
BUILTIN\Administrators:F
NT AUTHORITY\SYSTEM:F

Permissions are fine.

Now, let's see if you have a "Path" problem. Open up Windows Explorer. Go to the Windows\System32 folder. Now, find "mmc.exe" <b>in that folder</b> and doubleclick on it. Anything?

In other words, I don't want you to try and run this from Start/Run, but rather by it's folder location.

After that test, (report back on what happens), click Start/Run. Type:

set > C:\envlist.txt

This will copy all of your "environment variables" to a text file called "envlist.txt" in your c:\ folder. So, find it in your c:\ folder after running this command above. It will open in Notepad. Copy/Paste all the results back here.

Double clicking on mmc.exe in sytem32 folder produces nothing
Tried several times

set> c:\envlist.txt Returns message Windows can not find set> c:\envlist.txt Make sure you typed it correctly and try again

Tried several times to ensure no typo's get same message repeatedly

Start/Run. Copy/paste:


cmd /k set> c:\envlist.txt

Then, find/doubleclick to open envlist.txt in your c: folder (notepad will open). Make sure to expand notepad so you get all the info. Another shortcut is to just click once anywhere inside notepad when the file is open, then press "Control-A" (control key plus A key). You'll see everything highlighted in Blue. Then, press "Control-C" to copy, or use the Edit/Copy menu. Control-V will paste, or the Edit/Paste, of course.

Sorry if that's common knowledge.

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\FIXIT\Application Data
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=KRISSI
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\FIXIT
LOGONSERVER=\\KRISSI
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;;"C:\Program Files\Zone Labs\ZoneAlarm\MailFrontier"
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 0 Stepping 10, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=000a
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\FIXIT\LOCALS~1\Temp
TMP=C:\DOCUME~1\FIXIT\LOCALS~1\Temp
tvdumpflags=8
USERDOMAIN=KRISSI
USERNAME=FIXIT
USERPROFILE=C:\Documents and Settings\FIXIT
windir=C:\WINDOWS

A few things left to try. Do each individually and retest afterwards.


Start/Run Copy/paste:

<b>regsvr32 mmcndmgr.dll</b>

Click OK. Reboot. Try services.msc.

That's Test 1.


Start/Run Copy/paste:

<b>C:\WINDOWS\system32\eventvwr.exe</b>

(trying to use the executable file vs. the .msc file to start it)

That's test two. See if it will open.


Also, given that you have SP3 installed, you most likely have a folder of the SP3 files as a subfolder of your Windows directory. It would be <b>Windows\ServicePackFiles\i386</b>.

Go to that folder. Find <b>mmc.exe</b> there (it's there). Doubleclick on it from there and see if it opens.

That's test three.


I have a feeling that the mmc/msc (services.msc, etc.) issue may be an XML issue, as that's how much of it is saved and there seems to be problems/remedies with msxml files.

See if you can install the MS hotfix for XML core services. You may already have it installed, but hopefully it can reinstall. It will reset a bunch of xml-based registry entries:

<b>http://www.microsoft.com/downloads/details.aspx?familyid=7493FA37-2CBF-4D66-8690-D50D63DA4096&displaylang=en#Requirements</b>

That's the final test for now.

Try each of the tests above individually to see what happens with each. If the last one --the hotfix-- installs, reboot and try to get into the services.msc.

There's another service that needs to be running for Fast User Switching, et. al. to work correctly: The Remote Procedure Call (RPC) service. Let's see if we can get that running on automatic:

Start/Run Copy and Paste:


<b>cmd /k sc start rpcss</b>

Click OK

<b>cmd /k sc config rpcss start= auto</b>

Click OK.

Go back into user accounts and try to set your account for Use Welcome Screen AND Fast User Switching.

Reboot. See what happens.

Test 1 - Error Message - LoadLibrary("mmcndmgr.dll")failed- A Dynamic link library(dll)initialization routine failed

Test 2 C:\WINDOWS\system32\eventvwr.exe Nothing happens

Test 3 Doubleclick on mmc.exe Nothing happens

MS Hofix successfully installed Reboot, services.msc still nothing

No changes

Restore CD here goes it
Will report back after successful restore(wishfull thinking?)

Thanks Again
EZ

All is well after using Restore CD and updating everything
Thanks again for all your time and help
Learned a ton from your posts and research done tying to solve those issues.
EZ

Glad to help. I think that even if we were to solve some of the old issues, you'd still have latent problems. This way you're up and totally fresh, with that new car smell, lol.

Good luck with it. Give a shout if ya need anything.