Office & Productivity Software forum

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MS Word missing in Programs List

by searcher21-half / November 30, 2004 9:04 AM PST

After having my computer reformatted, I reinstalled Office97 on my computer. My computer is a Gateway G6-350 with 64MG, 100MHZ, 10GB hard drive, and 71% free system resources. MS Word has been closing on me frequently. You know, it commits 'an illegal error and will shut down, etc.,etc., et al.' It has been suggested I reinstall Office97. If I can't find it in Add/Remove Programs, how should/can I uninstall it so I can reinstall it?

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Simple fixes?
by R. Proffitt Forum moderator / November 30, 2004 11:23 AM PST

1. Find and delete the NORMAL.DOT file.

If you didn't find it, keep looking.

2. Create a new shortcut to WINWORD.EXE

Put a copy in any menu you want and everywhere you need it.

This should save you the effort of reinstalling Office.

Bob

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Re: Simple fixes?
by searcher21-half / December 1, 2004 4:58 AM PST
In reply to: Simple fixes?

Thank you Bob,

I'm going to try it. First I need to know where I should put copies of the NORMAL.DOT file. My computer knowledge is limited.

Thank you for your help.

Searcher

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I just delete normal.dot.
by R. Proffitt Forum moderator / December 1, 2004 5:23 AM PST
In reply to: Re: Simple fixes?

Word makes a new one the next time it runs.

It's a common headache item.

Bob

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Re: I just delete normal.dot.
by searcher21-half / December 2, 2004 4:56 AM PST

Hello Bob,

I am not clear on part of your instructions. How do I create a shortcut to WINWORD.EXE? You said 'put a copy in any menu and everywhere you need it.' A copy of WINWORD.EXE? NORMAL.DOT? I am not sure which you mean.

Thank you again for your help.

regards,

Lola Foote

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Are you asking how to make a shortcut?
by R. Proffitt Forum moderator / December 2, 2004 5:19 AM PST
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Re: Are you asking how to make a shortcut?
by searcher21-half / December 2, 2004 6:06 AM PST

Hello Bob,

The shortcut was easy. The real question is: put a copy of what in any menu? WINWORD.EXE or NORMAL.DOT?

Thank you again for your help.

Regards

Searcher

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Re: Are you asking how to make a shortcut?
by R. Proffitt Forum moderator / December 2, 2004 6:23 AM PST

The shortcut to WINWORD.EXE would be useful in the menu of your choice, the desktop or even the quick launch. These are personal choices I can make for you.

Normal.dot is something we'll delete if Word is misbehaving. I did not indicate to do anything else with it.

Bob

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Deleting normal.dot
by Kees Bakker / December 2, 2004 6:00 AM PST

1. Go into Windows Explorer.
2. Go to search or find files (depending on your OS).
3. Search for normal.dot on the whole c:-drive.
4. Right-click and choose delete on all files found.

Hope this helps.


Kees

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