MS Word & Acrobat conversion lost in computer upgrade.

On my old Windows 10 laptop I used to be able to open a PDF in MS Word, edit it, and then save again in PDF. This was without dedicated conversion software. In my new Windows 10 laptop (with same version of MS Word installed) I am unable to do this.

Message reads: Word cannot start the converter PDF Files

Helps says:

"This message can appear if:
The converter was not properly registered.
The converter was inadvertently deleted without removing the registry information.
The converter support files are corrupt.
The converter installation was removed and the uninstall tool did not finish clearing the registry settings.
The hard disk is damaged where the converter files were stored.
Usually, reinstalling the converter will overcome this problem. If the converter reports that it is already installed, first uninstall it so that the setup program can remove the files and registry settings.
If removing and reinstalling the converter is not successful, there may be a problem with a resource on the computer (for example, an executable file that is needed to properly register the converters on the computer has failed or stopped running). In this case, it is best to turn off the computer and start over."

But I don't understand the advice. Can someone please walk me through it?

Discussion is locked

Reply to: MS Word & Acrobat conversion lost in computer upgrade.
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: MS Word & Acrobat conversion lost in computer upgrade.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
Not yet
- Collapse -
"This was without dedicated conversion software."

Here I disagree. Adobe Acrobat is dedicated conversion software.

So one you have Word working (sans PDF) then you uninstall and reinstall Acrobat. If it still fails then you are asking Adobe for a fix.

- Collapse -
to clarify
- Collapse -
No free version of Acrobat today

Does this. Since it's something I saw in paid versions I made an erroneous assumption you had paid for one of their far more capable versions.

There are no clues here why it worked before. For that you have to think over and repeat what you did way back when to get it to work again.

Post was last edited on November 10, 2019 1:18 PM PST

- Collapse -
That's a mystery

because I could certainly do that on my old laptop, and have no record in my emails of a purchase from Adobe. And I don't use pirate copies. So how did I do it?

- Collapse -
There were bundles and PCs that arrived good to go.

Scanners at one time bundled apps then some laptops came preinstalled with Office or Adobe.

I am guessing here since, well that's all I can do here. As it stands, Word never did this until you installed Adobe. And by you, by extension whoever set it up originally.

- Collapse -
Re: mystery

If you still have access to your old laptop, have a look at the installed software to find out what it was and when it was installed.

- Collapse -

Alas I don't still have access to it.

CNET Forums

Forum Info