It should work in MS Word. I've never had any problems with headers. Why not ask the person who made the template or gave it to you?
I am having trouble with my thesis template I was given.
I am using the Heading 1, Heading 2, etc. styles for my chapters and sub section titles. My first chapter numbers them fine, for example (Heading 1 style being the chapter title, Heading 2 style being the Sub sections):
Chapter 1 title
1.1 Sub section one
1.2 Sub section two
However, when I get to chapters after chapter 1, it does not format the way I want. For example
Chapter 2 title
1.3 Sub section one
1.4 Sub section two
It does not restart the Heading 2 style to 2.1 and 2.2... it just continues on from the last sub section in the previous chapter. How do I get it to start at 2.1?
I know if I format the Chapter 2 as a numbered list it will number correctly (for example, "2. Chapter 1 title") but that "2." is against formatting standards in my thesis and soon as I delete the "2.", it changes the Heading 2 numbering to 1.X. How do I fix this problem to restart the numbering with the proper number for heading 2 style without making the Heading 1 a numbered list?