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MS Publisher 2007 product key not recognized

I have posted the following at MS Publisher forum and at Tech Guy with no responses. Can anyone help?

I recently reformatted my hard drive and I am trying to re-install MS Publisher 2007 (a stand alone, not a part of the Office Suite). When I fill in my product key, it is not recognized, though I was very careful in entering the right numbers and letters. If this entry needs to be case specific, I am in trouble because I'm not sure which is which from my handwritten notes. Is there some way of getting around this? I had originally registered the product when I bought it a few years ago.

Thanks much,

Warren Cassell

I have Windows Xp on a dell desktop

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Your own notes

Where did you get this Publisher installer from? The product key should have been supplied with it.

Mark

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MS Publisher 2007 product key not recognized

I have the product key from the original Disc used to install the program before I had reformatted my drive. When I try to re-install and am asked for the product key, I type in the number I had saved. When the last digit is typed in, I get a message "product key not recognized."
Cheers,
Warren

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It's not case specific

But if your handwriting is such that you can't see the difference between l and L, it might be even more difficult to see the difference between digit 1 and lowercase l and uppercase I or digit 0 and letter O. In such a case it's best to use the original printed source of the product key that's on the CD-box.

If it was accepted a few years ago it will be accepted now if you type exactly the same. So, obviousy, you type something different. Keep trying. Or buy a new key.

Kees

Kees

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MS Publisher 2007 product key not recognized

The product key does not contain 1,l,0 or O.
Thank you for the suggestion.
Cheers,
Warren

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Re: product key

I didn't know that. Thanks for the explanation. But, alas, it doesn't help you.

Still, I stick to what I said: if you type the same product key as the first time, it will be accepted. So my conclusion is you type something different.

Kees

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Re: I don't think so.

Sorry, by accident I deleted your answer saying that you don't think so, because you tried a lot of variations with no results.

Then - if you're sure you're typing the right key, it's time to contact Microsoft about the issue. It's their product key and they know the rules.

Kees

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MS Publisher 2007 product key not recognized

Well, as I mentioned before, I posted this problem in the MS Forum and there was no response. I have no way of getting in touch with Microsoft unless I pay for it. Since I already paid for the original MS Publisher 2003 and for the Publisher 2007 update, I am loathe to give them more money. If you have an email address I could use without paying for it, I would appreciate knowing what it is.
Thanks much.
Cheers,
Warren

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