You find the IT staff is no calling the makers of the software or servers. I can't guess why this is happening but I will share that when it does happen I usually find the IT staffer will finger point everywhere but will not pick up the phone.
Bob
I am in a school environment and our network has MS Office installed on
each computer. We are Macs.(iMacs) We have permission errors all of the time.
Students will create a Word document, save it and the next time that
they log in, they will get an error when trying to save the document,
making them save it as a new name. We get all kinds of errors from
permission errors, etc. After the document is saved, it will open next
in a temp type of file (can't recall the name) and then require saving
as a new name. In one session, the student might need to resave the
SAME document in a new name several times. What is wrong with this
picture. Our tech people keep just thinking Microsoft doesn't want to
work well on a Mac environment. Why can't we find a fix? Has anyone
else had these issues? We do have some older computers that will not
install the newer version of Office. So, there are two versions of
Office (in separate labs). Kids will open in both labs depending on
what class they are in. They are both saved as .docx files and still the
changing from one lab to another causes these issues too. Help! I
would love to help out for this issue. It is a real hassle! Ideas?
Who can we contact for help?

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