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MS Office and DNS

by thekillerbean / November 24, 2006 8:17 AM PST

I just realized that the help system in MS Office refuses to use a local DNS server. I had never used Zone Alarm before to do fine grain monitoring of traffic until recently when trying to get rid of some nasty hijack issues on a friends PC. When trying to get help from MS Office I'd stop anything trying to access an external DNS server with the result that MS Office Help would display "Action Canceled" page not found error message!

I then tried on a clean system with MS Office 2003 and Zone Alarm as the only installed apps and guess what - it did the exact same thing - it queried a different DNS server on each request. I checked with dnsstuff.com and noticed one ip address was registered to a company with a contact email address ending in webtrends.com - what is going on here?

Why would MS Office applications refuse to use a local DNS server?

Puzzled,
tkb.

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Collapse -
How clean?
by R. Proffitt Forum moderator / November 24, 2006 10:43 AM PST
In reply to: MS Office and DNS

I've found this on clean machines but had to clean again with Ewido.

Bob

Collapse -
What!!!
by thekillerbean / November 24, 2006 1:21 PM PST
In reply to: How clean?

Interesting! Are you saying that it is possible the CD from MS might be loaded with advertising (or web trending) software crap? So, is it MS or is it the case of a CD that was intercepted before it got to the vendor that sold me the PC?

So when you cleaned with Ewido (your one line response sounds like an advertisement for Ewido by the way), did it stop using external DNS servers?

I also forgot to mention that once I allow it to use an external DNS to resolve whatever it is it wants to resolve, it appears not to be a MS website!!! So, why would a requests by an MS app not go to MS to get the proper help???

This all sound a little sus to me!

Cheers,
tkb.

Collapse -
Just sharing the usual tools.
by R. Proffitt Forum moderator / November 24, 2006 1:44 PM PST
In reply to: What!!!

As to the advert item, cruise the Security and you see it mentioned often.

In fact, maybe I should bow out. You asked for advice, I offered and you don't seem to want to consider it. Very odd.

Bob

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