Office & Productivity Software forum

General discussion

MS Office and DNS

by thekillerbean / November 24, 2006 8:17 AM PST

I just realized that the help system in MS Office refuses to use a local DNS server. I had never used Zone Alarm before to do fine grain monitoring of traffic until recently when trying to get rid of some nasty hijack issues on a friends PC. When trying to get help from MS Office I'd stop anything trying to access an external DNS server with the result that MS Office Help would display "Action Canceled" page not found error message!

I then tried on a clean system with MS Office 2003 and Zone Alarm as the only installed apps and guess what - it did the exact same thing - it queried a different DNS server on each request. I checked with and noticed one ip address was registered to a company with a contact email address ending in - what is going on here?

Why would MS Office applications refuse to use a local DNS server?


Discussion is locked
You are posting a reply to: MS Office and DNS
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: MS Office and DNS
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
How clean?
by R. Proffitt Forum moderator / November 24, 2006 10:43 AM PST
In reply to: MS Office and DNS

I've found this on clean machines but had to clean again with Ewido.


Collapse -
by thekillerbean / November 24, 2006 1:21 PM PST
In reply to: How clean?

Interesting! Are you saying that it is possible the CD from MS might be loaded with advertising (or web trending) software crap? So, is it MS or is it the case of a CD that was intercepted before it got to the vendor that sold me the PC?

So when you cleaned with Ewido (your one line response sounds like an advertisement for Ewido by the way), did it stop using external DNS servers?

I also forgot to mention that once I allow it to use an external DNS to resolve whatever it is it wants to resolve, it appears not to be a MS website!!! So, why would a requests by an MS app not go to MS to get the proper help???

This all sound a little sus to me!


Collapse -
Just sharing the usual tools.
by R. Proffitt Forum moderator / November 24, 2006 1:44 PM PST
In reply to: What!!!

As to the advert item, cruise the Security and you see it mentioned often.

In fact, maybe I should bow out. You asked for advice, I offered and you don't seem to want to consider it. Very odd.


Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?