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MPSuperstore - BEWARE

by pol128 / October 24, 2005 3:06 AM PDT

This place is suspect at best. Vendor called to try to sell an extended warranty. Started at $900 and ended up at $250 (after hidden coupons and "talking to the manager") what kind of stupidity is that?

Then I started to read the forums. I think most of the positives must be employees flooding the net to bring the score up. Sure, they seem to have the least expensive price, but so far 6 weeks and no TV (first unit came back broken with metal shards in the bottom of the box).

The customer support girl seemed at least OK, but they don't seem to keep track of anything. The conversation always starts off that they shipped the TV already. I had to remind them that the TV was sent back damaged and I'm waiting for a new one to be sent back (which I sent back two weeks ago). They stated the replacement will be out in two days, then by Monday, now can't get it out till Friday. After the delays, I asked for a refund, guess what, shipping isn't refundable. Thus, they have my money and me in a vice.

One last chance and I start calling my credit card company on consumer fraud, my local Federal and NYC comsumer fraud office (over state lines)and my lawyer.

Don't let the lowest price snag you it. It's nothing if you don't get what you paid for. Go with a "name" brand company. Read the forums (and be suspicious of 5 star ratings). BIZRATE and CNET approvals are useless..all a vendor needs is to flood the system with high ratings. Check the BBB website and note that many of these Internet companies are owned by the same store front. BEWARE! Once a vendor has your money, they are in charge and it may cost you more to resolve it than write off the loss in the end.

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