Return it as defective or have them show you it working.
I have an OEM mp3/mp4 player. I downloaded the programs, plugged in the player w/ the usb cord, and drive e came up. i tried to go to drive e, but it said it wasn't formatted. so i formatted it. there are 3 programs that will not open. I tried to download songs to the drive e, but it says they are not formatted or corrupted. what do i do?