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MP Superstore - Do Not Buy From These Folks!

by pol128 / October 24, 2005 2:36 AM PDT

I don't understand how some of these companies get a "CNET Seal or Approval" which gave me a false sense of security with going with this company. Suspect vendor at best actions bordering on fradulent at worst.

I purchased a Samsung HDTV late Sept 05 from this company. Stupid me didn't check the Better Business Bureau nor read the forums close enough. Then delays in shipping and a high pressure pitch to buy the extened warranty (it went from $900 and like at a car dealer...we have a coupon...I'll talk to my manager...the price went down to $250...what kind of crap is that?). Ok, I started to read the forums and do web searches. This place is a hole in the wall in NY (even was able to get a pic) and the ownership goes under many names on the Internet. I really started to get nervous, but OK. Give the benifit of doubt. No TV, but they already charged my card.

Ok, TV got to the house. Whew, I guess worried for nothing. Wrong. TV, dead on arrival with little metal shards at the bottom of the box. Called company and shipper to pick it up and send back. That was two weeks ago. Called MP Superstore and said we'll get a TV out to you...by tomorrow, by Thursday, by Monday...now they say we can't get a TV until next Friday because the broken one needs to come in first. They have my money and no TV. Ok...I'd rather have the TV, but now I'm ticked and wanted a refund. OF COURSE, shipping is not refundable! So they got my nuts in a vice. Damn it, if they don't send a TV out on Friday then I'm going to call the Federal law enforcement fraud units. We'll see how this plays out, but I'll fly to NY if I have to on principle.

Bottom line, no matter how good the price is, it ain't good if you don't get your product in the end.
- Check the BBB (they have a website) before doing business with any company. Also, do a Google Search and see what people say.
- A "seal of approval" doesn't mean jack (damn, CNET should have more integrity than to let their seal of approval be used like this). Read the forums and know these vendors post their own 5 star ratings to bring the score up.
- Note that some of these Internet companies are owned by the same root company (as MP Superstore is) do your homework and note the return policy.
- Probably, best to buy from a known vendor (Dell, Best Buy, Tweeter, Circuit City) and pay a bit more. Wondering how one guy can undercut the rest? Well, you get what you pay for.

BEWARE BEWARE...once they got your credit card number, you are at THEIR mercy.

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MPsuperstore
by snapshot2 Forum moderator / October 24, 2005 5:33 AM PDT

There have been other similar reports on this vendor.

CNet has been made aware of the situation.

...
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Cancel the order now, and dispute the charge with your
by Kiddpeat / October 24, 2005 7:26 AM PDT

credit card company. You stand a good chance of getting it reversed. That's why credit cards should be used on the internet.

I suspect going to New York would be a waste of time.

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AVOID MP SUPERSTORE!!!
by lindadmarshall / November 14, 2005 7:07 AM PST

I ordered a digital camera from them. According to cnet, they had it in stock. A month goes by and no camera. Then they call me and say they don't have it and they've sent another one that's "just as good."

High pressure to buy warranty also.

Every time I've called customer service, I hear, "There's nothing I can do for you." Seriously, that's exactly what they say, word for word. With a rude, indifferent tone of voice. No suggestions, no help. Just rudeness.

AVOID!!!

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