Cameras forum

General discussion

MP Superstore - Do Not Buy From These Folks!

by pol128 / October 24, 2005 2:36 AM PDT

I don't understand how some of these companies get a "CNET Seal or Approval" which gave me a false sense of security with going with this company. Suspect vendor at best actions bordering on fradulent at worst.

I purchased a Samsung HDTV late Sept 05 from this company. Stupid me didn't check the Better Business Bureau nor read the forums close enough. Then delays in shipping and a high pressure pitch to buy the extened warranty (it went from $900 and like at a car dealer...we have a coupon...I'll talk to my manager...the price went down to $250...what kind of crap is that?). Ok, I started to read the forums and do web searches. This place is a hole in the wall in NY (even was able to get a pic) and the ownership goes under many names on the Internet. I really started to get nervous, but OK. Give the benifit of doubt. No TV, but they already charged my card.

Ok, TV got to the house. Whew, I guess worried for nothing. Wrong. TV, dead on arrival with little metal shards at the bottom of the box. Called company and shipper to pick it up and send back. That was two weeks ago. Called MP Superstore and said we'll get a TV out to tomorrow, by Thursday, by they say we can't get a TV until next Friday because the broken one needs to come in first. They have my money and no TV. Ok...I'd rather have the TV, but now I'm ticked and wanted a refund. OF COURSE, shipping is not refundable! So they got my nuts in a vice. Damn it, if they don't send a TV out on Friday then I'm going to call the Federal law enforcement fraud units. We'll see how this plays out, but I'll fly to NY if I have to on principle.

Bottom line, no matter how good the price is, it ain't good if you don't get your product in the end.
- Check the BBB (they have a website) before doing business with any company. Also, do a Google Search and see what people say.
- A "seal of approval" doesn't mean jack (damn, CNET should have more integrity than to let their seal of approval be used like this). Read the forums and know these vendors post their own 5 star ratings to bring the score up.
- Note that some of these Internet companies are owned by the same root company (as MP Superstore is) do your homework and note the return policy.
- Probably, best to buy from a known vendor (Dell, Best Buy, Tweeter, Circuit City) and pay a bit more. Wondering how one guy can undercut the rest? Well, you get what you pay for.

BEWARE BEWARE...once they got your credit card number, you are at THEIR mercy.

Discussion is locked
You are posting a reply to: MP Superstore - Do Not Buy From These Folks!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: MP Superstore - Do Not Buy From These Folks!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
by snapshot2 Forum moderator / October 24, 2005 5:33 AM PDT

There have been other similar reports on this vendor.

CNet has been made aware of the situation.


Collapse -
Cancel the order now, and dispute the charge with your
by Kiddpeat / October 24, 2005 7:26 AM PDT

credit card company. You stand a good chance of getting it reversed. That's why credit cards should be used on the internet.

I suspect going to New York would be a waste of time.

Collapse -
by lindadmarshall / November 14, 2005 7:07 AM PST

I ordered a digital camera from them. According to cnet, they had it in stock. A month goes by and no camera. Then they call me and say they don't have it and they've sent another one that's "just as good."

High pressure to buy warranty also.

Every time I've called customer service, I hear, "There's nothing I can do for you." Seriously, that's exactly what they say, word for word. With a rude, indifferent tone of voice. No suggestions, no help. Just rudeness.


Popular Forums
Computer Help 51,912 discussions
Computer Newbies 10,498 discussions
Laptops 20,411 discussions
Security 30,882 discussions
TVs & Home Theaters 21,253 discussions
Windows 10 1,672 discussions
Phones 16,494 discussions
Windows 7 7,855 discussions
Networking & Wireless 15,504 discussions


Meet the drop-resistant Moto Z2 Force

The Moto Z2 Force is really thin, with a fast processor and great battery life. It can survive drops without shattering.