Oh dear ... I hope I'm understanding your question properly.
In the program (it's like Photoshop, that sort of program) ... there are help files. In those help files is a list of "movies" (very short video clips) that I should be able to click on and view for help with a specific task I am trying to do. For instance, I want to add a face to a group picture ... the video clip will show me a little "how to" movie on that subject.
Well, now, when I click on this list nothing happens. No movie opens.
I don't know what is causing the program to fail. The rest of the program is working fine and I am able to alter my photos.
It has been suggested to me that because it is an old program that MS no longer cares about ... that new installations on the computer may be interfering with it.
I'm not computer savvy enough to figure out how to fix it.