Question

Moved from Introduction Forum - Cnet.com vids don't play

Apr 26, 2018 9:03PM PDT

for months now, when I get a Cnet newsletter in email, I click on a "See This" link and watch as my browser goes to the proper page, sets everything up and presents me with the "Loading" message and even the "Your video will play after this message....". And then it goes to a black box (in its properly designated place on the screen - but just black. I might have changed a setting at some point but I B darned if I can find one now. Can I get help? I miss the Cnet gang!

I am running windows 10, Firefox Browser, Not sure about ad blockers.

David

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Comments
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Answer
Re: video's don't play
Apr 27, 2018 3:15AM PDT

Does it work in another browser (like Chrome, Internet Exporer, Edge if you use Windows 10)?

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Answer
Thank you for reposting here in this forum, David
Apr 30, 2018 12:47PM PDT

Can you do me a favor and clear/delete your browser cookies to see if that works?

If not, as Kees mentioned above do you have another browser you can try it on and see if the CNET videos play in them?

Thank you for your help!
-Lee

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My Cnet videos won't play.
Apr 30, 2018 10:39PM PDT

I cleared all caches. Still no play. I tested the videos on Win10 Edge which seems to handle them OK except there is pixelation. Mine is a VERY old system (HP Inspiron 531 with some modifications). Still can't tell what's up.

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Hmmm, maybe this?
May 1, 2018 10:38AM PDT

In Firefox go to your settings and in the left hand side menu click "Privacy & Security tab" what do you have check for "Tracking Protection"?

If you have "Always" selected, change it to "Only in private windows" and see if that works.
If you have not changed any Firefox settings and have everything set as default, then I'm not sure what it could be.

Does the video play here:
https://www.cnet.com/videos/

Let me know. Thank you!

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Problem continues.
May 4, 2018 8:34PM PDT

Problem continues. Oddly, at the direct link, the "playing video" slot is black while each of the vids on both sides are greyed but appear ready to play. But clicking the arrows to move the strip brings the next one into the black box and moves the one that was in the box over to where it can be seen. Weird

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Yeah that is weird!
May 7, 2018 9:54AM PDT

David, did you check your "Tracking Protection" settings in Firefox as I listed above?

Let me know so we can rule that out.
Thanks!

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Checked and Rechecked
May 7, 2018 2:27PM PDT

I think I remember having to move it from Always to Only Private Windows but it didn't help.

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Thank you for checking.
May 7, 2018 3:22PM PDT

I spoke to a couple of folks about this and the only thing that they know of that could possibly cause this is if the JavaScript doesn't load correctly. Do you know of anything in your browser that may prevent the JS from loading?

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Checked and rechecked
May 7, 2018 2:26PM PDT

I think I remember having to move it from Always to Only Private Windows but it didn't help.

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Answer
read this thread
May 4, 2018 10:56AM PDT
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No help there.
May 4, 2018 8:35PM PDT

Actually, that thread just talked about the problem, no solutions.

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Answer
problem
May 28, 2018 11:14AM PDT

coincidentally the same thing happens to me

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Answer
Navagator
May 28, 2018 11:34AM PDT

they do not work for me with a browser

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