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General discussion

move up and move down in My Places Bar

May 25, 2010 2:13PM PDT

move up and move down in My Places Bar is grayed out.
Any idea why this may have happened?

Discussion is locked

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In WIndows?
May 25, 2010 8:18PM PDT

No mention of which Operating System you are using and any other problems.

The My Places Bar is the left hand bar visible when you use the Open or Save dialogs in any application. Or do you mean something else?

Are you sure this is an email issue? This is the Email & VOIP forum.

Mark

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In Windows?
May 26, 2010 2:33AM PDT

Well I am using windows xp and have that problem in outlook word etc.

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I'm still a little confused.
May 26, 2010 6:09AM PDT

The "My Places Bar" I know of, as shown in this image, does not move up or down.

Can you supply a screen print of your example so we can see? ImageShack, PhotoBucket, or Flickr, or your own favorite image hosting web site will do.

Have you made any changes to your My Places Bar lately? Have you had any malware infections, or made changes to the registry?

Mark

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I'm still a little confused.
May 26, 2010 7:37AM PDT

I have put a screenshot at freshwaterbay.blogspot.com for you.
As you will see in the save as box I right clicked the business folder on the left but am not given the option to move up move down or remove.
My computer is not infected as I run malwarebytes as well as have avast installed and run that regularly.Can you by chance give me the registry reading or fix and I may be able to fix the problem myself.Thanx again bud for your patience in this matter.

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Ahh got it.
May 26, 2010 8:10PM PDT

And thank you for that.

Have you tried to move the icon in the "Open" dialog window? That is, don't use File > Save as, but use File > Open.

That appears to be the method as described in Microsoft's guidance here;
http://support.microsoft.com/kb/826214

See if that helps.

Mark

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Ahh got it.
May 27, 2010 2:46AM PDT

Sorry this is not working.

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Not working
May 27, 2010 2:54AM PDT

Can you move any of the other icons up or down?

Mark

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Not working
May 27, 2010 5:20AM PDT

No I can't as the move up or down option on right click for all the icons is grayed out

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Has it ever worked?
May 27, 2010 5:33AM PDT

And does it work in other applications, eg Browsers, Word, Excel, anything that has a File > Open dialog option?

When did this work, and what changed since then?

Mark

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Has it ever worked?
May 27, 2010 9:30AM PDT

yes it did work a while back say like 2 months ago but now does not.
There is no option to move up or down when you use save as or save in any browser on any computer.When you right click the little boxes computer desktop my documents in your browser all you get is "What's this" That's normal but when you use word excel outlook etc you have that option but mine's grayed out.If you know a fix for the registry
that has the original that I can merge that would be great.I also tried to fix it with Powertoys(TweakUI) but to no avail.

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What I would try now.
May 27, 2010 8:56PM PDT

If I remember properly, your My Places bar was customised with an added place, called Business. I can't confirm as your screen print has gone from that web site.

How did you add that to your My places bar? If you used software, may be the software has caused this problem.

So, what I would try now. Remove that customised place. Reboot, (restart), the computer, and see if the My Places bar now works properly.

If that still doesn't solve the problem, then you need to dive into the registry and see what keys and values are there.

Depending which Office suite you are using, the registry reference will be in;
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Common\Open Find\Places

eg 10.0 for Office XP, (2002), 11.0 for Office 2003, or 12.0 for Office 2007.

Check the Places keys and values there, and ensure that they conform to what they should be. The relevant keys and values are outlined in the Microsoft support page I gave earlier, at;
http://support.microsoft.com/kb/826214

Scroll down to the section titled, "How to edit the registry to hide desktop items". The title is misleading perhaps, but the details are there.

Beware! Making changes to the registry can halt the machine dead if you make errors. Make sure you know how to backup the registry, and how to recover from an error if the system fails.

Mark

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Please post any replies under this post.
May 27, 2010 8:57PM PDT

These forums have a limit on sub-thread length of around 12 posts. We are fast approaching that limit in the sub-thread above, so please post any replies under this post. it makes it easier to follow through.

Mark