Windows 8 forum

Question

Mouse and Keyboard not working - windows 8.1 64gb desktop

by byrdieep / August 21, 2016 3:08 PM PDT

I have a three year old dell inspron desktop running updated windows 8.1 64bit. Suddenly NONE of the input devices are working. I've tried several different wireless mice, and I've tried both a wired and wireless keyboard. NOTHING. I've tried using different ports (both on the computer on on my splitter) I've tried unhooking both devices, rebooting, then hooking them back up... looks like its loading drivers, makes noise, but still nothing. Tried rebooting with them installed. ARRRGGGHHH. Since I have no keyboard I can't do safe start (don't even know if that works with windows8 ).
I do have a "repair disk" that I created when the computer was new.... tried rebooting with it in the drive.... didn't do anything other than restart the computer with the same non-functioning input devices.
I hear my external hard drive working... so it must be doing something... so I guess its not all USB devices that are down. And the computer "dings" when I try to attach either to a usb port.
I did install new logitech software last week, but it worked fine for several days, just quit working when it woke from sleep. I'd love to uninstall the logitech and go back with standard (functioning drivers), or do a system restore, but I can't do that since the mouse is not working.
Any suggestions/help would be greatly appreciated.
Thanks.

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Clarification Request
Can you get to the BIOS?
by R. Proffitt Forum moderator / August 21, 2016 3:20 PM PDT

If not, it is broekn in some fundamental way. The only good news is that the contents of the PC may be fine.

When I work this one I look at removing the HDD for safety while I try to get tot the BIOS and more. There are web docs at Dell on getting to the BIOS and if that fails, I'd get repair estimates. But don't let any tech near it without backup of your stuff. They tend to wipe out the drive all too often.

All Answers

Collapse -
Answer
Reinstall
by vembutech / August 25, 2016 11:43 PM PDT

I think your windows 8.1 OS Problem. Reinstall the OS you will Fix.

Try the One Step.You have Windows 8.1 OS DVD. boot the OS on your Desktop System one or three step Only.Mouse and Keyboard It's working.

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