I also purchased the 2.0 version of mobile phone tools for my Motorola V710 off Ebay with the USB cable. I just ran through the install on a second machine so I could see what you are seeing.
I canceled out of the initial detection of my phone as it sounds like you did too. Now I'm looking at the phone UI and it says "initializing."
You need to click the center "menu" button on the phone. Then go to "Setup" and "Live Update."
It will go through countless updates as it moves from version to version. It needs to be babysat with the occasional "Next." I think it took almost 2 hours for mine to finish with its updates to "4.0.4b 12-1-2005." But, it *does* work after all that.
Unfortunately, it's dissapointing what it can't do. I've only used it to copy my address book. I'm not getting a Motorola again. This software and cable should be shipped with the phone. Just another negative for the Motorola V710 with Verizon.
I purchased Motorola Phone Tools Version 2.0 a little over a year ago for my Motorola V400 camera phone from ebay (software, usb cord included).
I upgraded my phone (and plan) yesterday. The phone I purchased is a Motorola V555 phone.
From what I understand, the Motorola Phone Tools is supposed to update to be compatible with a new phone.
I've uninstalled/reinstalled the software with no luck as the software comes up with a phone that doesn't look like the one I purchased and I could sit here all night with it saying ''initializing'' and a little icon that means ''no modem installed''.
As far as the ''no modem installed'', my phone is internet capable -- I was downloading ringtones yesterday and by the service bars it has an E with what looks to be two little s's below it, meaning it's internet capable.
What do I need to do to get this working?