Phones forum

General discussion

Motorola Not Disclose SLVR Limitations

After an hopur with Motorola customer support, I've learned the following facts about the SLVR phone that motorola doesn't disclose when you buy the phone.

This concerns playing the iTunes music it supports thru external speakers or thru headphones.

1. There are no compatible bluetooth headphones that will play music from your SLVR. None. Not even from Motorola. (See detail below).
Problem - gee I bought a music phone, with iTunes, with Bluetooth, and guess what - it won't play them!!

2. There are almost no external speakers that you can buy, EXCEPT from Motorola (and only 1 model) to play SLVR music thru them. So even though a std iTunes music phone and std connection and std speakers - it WON'T work!

Motorola disclosed at purchase the iTunes limit of 100 songs.
But did NOT disclose:
A. that their bluetooth phone won't play it's music on bluetooth headsets/headphones. Not even their own!
B. that their music phone with std USB mini B connector won't output the music to external speakers, except the one model they sell.

I checked their website in detail with customer support on the phone. There IS a bluetooth headphone listed (DJ headphone for $149) - but it ONLY plays music from your bluetooth PC and calls from your bluetooth SLVR. But NOT music from SLVR. Yet the website says NOTHING about that.

Further - Motorola support people told me first that it works with Motorola headphone HT820. That is false we confirmed with a supervisor.
They also told me the DJ headphone would play music - false the supervisor confirmed - only music from bluetooth PC.

BEWARE everyone - if buying a SLVR for music - you are severely limited in using it. You cannot find any accessories that support it, and Motorola customer support will lead you astray unless you keep asking questions.

Motorola - I hope this posting loses you more customers than just me because of your inability to disclose severe product limitations. And more so for your poor customer support - false and incorrect information, over 1 hr of time to get the real disclosures, and the support teams nice use of the term 'compatibility' when it just plain DOESN'T WORK!
I'm gone (and I have done work with your company before, looked forward to buying the slim SLVR for it's features and music, and am now so disillusioned and out the cost of external speakers and cables I bought too).

P.S. For full disclosure - I have found on page 17 of the 82 page User Manual one line says "Note: You cannot listen to music through most Bluetooth headsets." Too bad that's not disclosed at purchase, and too bad the truth isn't listed - it's "none', not "most".

Thanks Motorola for an otherwise good phone, but the extras which differentiated it you clearly misplayed and mis-informed - and still do today on the website. No mention of any of this at all.

Discussion is locked
You are posting a reply to: Motorola Not Disclose SLVR Limitations
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Motorola Not Disclose SLVR Limitations
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Sublime suburban chariot

High on style and technology, the 2019 Volvo XC90 is an incredibly satisfying everyday crossover.