Phones forum

General discussion


by sworkman55 / September 15, 2007 1:28 AM PDT

I purchased the Motorola RIZR from Tiger Direct,an online electronic sales store. I declined the additional warranty insurance offered by the company because the phone has a 1 year warranty from the Motorola. The box was sealed with stickers stating no returns once opened but the invoice states "for warranty service return to Motorola".
The ringer and speaker phone stopped working. I registered and submitted the warranty info on-line and was given an authorization to return the phone for service at a Motorola service center. The box was returned to me unopend. I called Motorola and was told they would not service the phone because it was made in Singapore and I would have to send the phone there. I was referred back to the place of purchase and Tiger Direct gave me the run around. They claim they will call Motorola and call me back next week. My agrument with them is that, if they were aware the Motorola warranty is not valid in the U.S. the consumer should be advised of that prior to purchase. I am aware that this is the case with cameras made overseas and they are clearly identified as gray market product. You would think Motorola would stand behind it's product even if manufactured overseas. I thought most cell phones are produced overseas. How can I get this resolved? Any suggestions?

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