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Question

moto g5s plus battery is charging slow and draining fast

Apr 27, 2018 3:13AM PDT

in my moto g5s plus i am facing this issue where the phone is charging very slow and also the battery is draining very fast but when i switched off my phone and charged it the phone charging was working properly and also the phone is lagging and the dialer app is also lagging and not working properly

Discussion is locked

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Answer
Re: batterty and other troubles
Apr 27, 2018 3:26AM PDT

First go back to factory conditions.
If that doesn't help, try another battery.
If that doesn't help, try another phone.

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Answer
While our family has two Moto G 5th gen phones.
Apr 27, 2018 7:17AM PDT

Both are very nice. The usual I find is a phone with too many apps which makes it slow. Just like our PCs you have to keep this under control.

I do notice the phone charges slower when running a heavy app so nothing wrong there. Try what Kees noted if you can't figure out what apps are dogging your phone.

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IT IS CHARGING VERY SLOWLY EVEN WHEN THE PHONE IS SWITCHED O
May 25, 2018 10:03PM PDT

IT IS CHARGING VERY SLOWLY EVEN WHEN THE PHONE IS SWITCHED OFF..SO IM PRETTY SURE THAT IT IS NOT THE APPS RUNNING BACKGROUND WHICH MAKES PHONE SLOW

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Bad news.
May 25, 2018 10:35PM PDT

Since you tried what Kees noted I have to write the phone, cable or charger is bad. Hope it's in warranty.