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Question

Monitor causes computer to crash

by LastThursday / February 21, 2015 8:43 AM PST

I have a Dell S2440lb monitor. It consistently causes the computer to crash (in various forms based on the operating system) after 4 to6 hours of use. I have tested the monitor on multiple desktops and laptops running various versions of Windows and even Ubuntu, most recently it is crashing an ASUS GL551J laptop. I have pulled the latest drivers for each operating system that I tested.

I wouldn't have believed that it was the monitor if I hadn't seen these 4 computers all start crashing upon using the monitor. I'm not able to find anything on this issue via the usual google searches. Has anyone heard of this before, or - not getting my hopes up - does anyone have suggestions other than, "try the latest driver".

Thanks in advance.

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All Answers

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Answer
"Try the latest driver."
by Dafydd Forum moderator / February 21, 2015 9:02 AM PST

Didn't you have a disc with the monitor with the correct drivers on it?
Dafydd.

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Yes
by LastThursday / February 21, 2015 10:35 PM PST

Yes. I used the original drivers, as well as the only update provided by the manufacturer. The crashing occurs with both versions. It's NOT an issue of needing the latest drivers.

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Answer
the only way
by James Denison / February 21, 2015 10:41 PM PST

I can see that happening is if there are wrong voltages being sent back to the computer on the data lines. Does it do this no matter which video port you use, the VGA or the HDMI, or just on one?

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information on the monitor
by James Denison / February 21, 2015 10:48 PM PST
In reply to: the only way
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