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Question

monitor and keyboard lose signal

by Shotz45 / October 10, 2013 3:46 AM PDT

Hi . Sometimes when I play games all of sudden my monitor loses signal and keyboard also...mouse doesnt. I have to do a hard reboot to get back. Is this a psu issue , cpu overheating ? or something else maybe . Pretty new pc . amd fx 6350 with stock cooler . gtx 650 ti, 500 watt power supply, . I am installing a water cooler tomorrow . I had already ordered one before this started happening . Just wondering If maybe someone here has ever had this issue ..ty very much

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Clarification Request
I can see that happening with some 500 Watt PSUs
by R. Proffitt Forum moderator / October 10, 2013 3:50 AM PDT
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@bob
by Shotz45 / October 10, 2013 3:51 AM PDT

ty Bob ..apreciated

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To check this out in this forum
by R. Proffitt Forum moderator / October 10, 2013 4:02 AM PDT
In reply to: @bob

The make/model of the PSU would be needed. That's a power hungry GPU and without the deeper detail I can't check into a possible cause.

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Clarification Request
something else maybe?
by Warsam71 / October 10, 2013 10:48 AM PDT

Getting a water cooler is good idea as CPUs do run hot - it's a good investment. I looked at your video card specs and noticed it requires a 400w PSU, so your existing 500w should be fine in my opinion.

Can you provide us more details about the problem? What happens exactly when the system freezes? Do you get any error messages right before your monitor loses the signal? Does it just go out (dark)? Are there any LEDs on the monitor that stay on? How can you tell the mouse doesn't lose signal? Do you see the cursor on the monitor?

Sorry for all the questions Shotz45, but I think it could be something else, perhaps the memory? I've had my system crash on me while playing games because of bad memory sticks, or incorrect virtual memory settings. If you can reboot your system, run the Window Memory Diagnostic program, just to ensure your memory is fine.

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I wish we could go by Watts alone.
by R. Proffitt Forum moderator / October 10, 2013 11:02 AM PDT
In reply to: something else maybe?

But having run into triple rail PSUs I find myself looking at the PSU specs again and again.

Let's get those specs and check it out.
Bob

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happened again
by Shotz45 / October 12, 2013 5:03 AM PDT
In reply to: something else maybe?

I just installed a water cooler and cpu isnt overclocked ..great temps while gaming .30's . When it happens I dont get a error message or anything. monitor and keyboard just go dark and lose signal. my memory checks out fine .

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(NT) Can you complete the details about this PC?
by R. Proffitt Forum moderator / October 12, 2013 5:11 AM PDT
In reply to: happened again
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details
by Shotz45 / October 12, 2013 1:43 PM PDT

last time it happened I was in bf4 beta and went to change video settings from low to medium...Might be a beta thing but It is exactly what happened in cod bo2 . I uninstalled bo2 because I got a error message that it was slowing down my boot time , even though I have msconfig configured to not run it. might be a ghost error message . I have Played a couple hours of the bf4 beta this evening with no problems. what other details do you need about my system? I will post back next time it happens .

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details
by Shotz45 / October 12, 2013 5:55 PM PDT
In reply to: details

no error messages before it happensMonitor and keyboard go dark. standby led stays on monitor but is unresponsive. . keyboard goes black (illuminated) and my mouse stays on (illuminated)

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Could be a BF4 beta issue...
by Warsam71 / October 14, 2013 1:48 AM PDT
In reply to: details
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I asked for the PSU specs.
by R. Proffitt Forum moderator / October 12, 2013 9:50 PM PDT
In reply to: details

Try to offer make/model if not the specs. With this much power required, some PSUs might do this.
Bob

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