The average "Joe" probably wouldn't know to do that. When I say average Joe, I always use the "Mom and Pop" test: would your folks know to do this? In most cases, the answer would be no. But it is good to know you did find a solution for now.
It was just a throwaway comment, but I wondered if she was mentioning something I encountered - and easily got around.
I'm trying out the Firefox3 beta & encountered a "need plugin" msg for Flash video. The browser would not dl & install the plugin... so I went directly to the adobe web page, manually dl'd flash and installed it from the desktop. Next time I opened Firefox3, flash worked fine.
That was my experience. Your mileage may vary.