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Modem still won't work.

by Gib34lee / July 3, 2004 4:06 AM PDT

I posted earlier under Modem won't work. I could not get the new modem to work. So I installed the old modem back in and realized what the problem is. The old modem is on Com3. I pull that one out and put the new one in. Install the driver and it puts the new modem in Com1. It does not give me the option of Com3 like the old modem. Com1 says "no modem installed". How do I put the new modem setting on Com3?

Windows ME
Sony Vaio
256 RAM

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Re: Modem still won't work.
by R. Proffitt Forum moderator / July 3, 2004 4:43 AM PDT

I can't know this one. No make/model/website of the modem is noted. Sadly with PCI modems diving under 10 bucks, your best choice may be to get a new modem with Windows ME drivers...

Bob

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Re: Modem still won't work.
by Gib34lee / July 3, 2004 4:55 AM PDT

The new modem is a U.S. Robotics 56K PCI Faxmodem. I went to their Website and downloaded another driver for it under the Windows ME OS. It still put the modem under the Com1 Port. Is there somewhere to change it to Com3? When I was setting it up with the Add New Hardware Wizard the only option was Com1 Port.
Another question: Can a modem just not work properly or is it like the technician at Best Buy said "a modem either works or it doesn't"? He wouldn't replace the modem under the warranty because he said that it dials and connects even though it won't stay connected or load up the website fully.

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Re: Modem still won't work.
by R. Proffitt Forum moderator / July 3, 2004 5:03 AM PDT

Work well is not "won't work."

In fact, you spent the first post and my reply in vain since I agree that it's most likely just fine. The usual phone line issues should be researched since if indeed a COM1 or COM3 setting was the issue, then it would not dial or connect or even get a partial page.

Can we rewind to the top and not call it a "don't work" situation?

Be complete and tell gritty details.

Bob

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Re: Modem still won't work.
by Gib34lee / July 3, 2004 5:16 AM PDT

It is the "old" modem that did not "work well" it would dial the access number, sometimes it connected sometimes it would not connect. When it did connect the pages would not load completely then I would lose internet connection. That is what I mean by did not work well. That is why we purchased the "new" modem.
The new modem is the one I cannot get to work at all due to the Com1 & Com3 issue. I uninstalled the old modem's driver that was suggested in an earlier post, I put the new modem in, installed the driver, it installed on it Com1 not on Com3 (did not give me an option).
I am on the phone line now and I am connected just fine with another computer. I do not believe it to be a phone line issue. I even put the "old" modem back in on this same phone line and again it was slow to connect and slow to load. I am using a different computer on the same phone line with no problems connecting or staying connected since I have been online trying to get help since 11:00 AM this morning.

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Why it's not a Com number issue.
by R. Proffitt Forum moderator / July 3, 2004 6:35 AM PDT

Today's ISP software and DUN don't care what COM number is used. BUT you've lead me to a possible issue that many fall into.

When you put in a new modem, you must delete the old CONNECTOID from Dial Up Networking and make a new one or it may not dial out.

Bob

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